Polley Clinic of Dermatology is dedicated to providing exceptional patient care and service. We are seeking an upbeat, dependable, and customer-focused individual to join our Front Desk team at our Smithfield office.
Position Responsibilities
Responsibilities include, but are not limited to:
- Answer incoming phone calls, take messages, and route calls to the appropriate personnel.
- Greet patients in a friendly and professional manner.
- Verify patient demographics and insurance information and collect applicable fees prior to appointments.
- Process office visit charges and patient payments accurately and in accordance with company policies.
- Complete end-of-day reports and reconcile patient accounts with the Front Office Manager.
- Prepare for upcoming appointments by reviewing schedules, confirming insurance eligibility, and ensuring all required forms and records are available.
- Manage new patient requests and establish new patient charts.
- Maintain accurate patient information within the electronic medical record system.
- Keep the front desk area clean, organized, and well-stocked with necessary supplies.
- Ensure all required patient documentation is completed and available (e.g., POA forms).
- Verify insurance eligibility and benefits as needed.
- Travel occasionally between office locations. Training will take place in Wilson, and travel to the Wilson office is required approximately once per week thereafter.
Qualifications
- High school diploma or equivalent required.
- Previous medical office or front desk experience preferred.
- Experience verifying medical insurance eligibility preferred.
Preferred Skills
- Proficiency with Windows-based computer programs, spreadsheets, word processing software, and scheduling systems.
- Strong verbal and written communication skills.
- Ability to address patient questions and concerns in a positive, professional manner.
- Excellent organizational and multitasking abilities.
- Ability to work efficiently in a fast-paced environment while maintaining a friendly and professional demeanor.
Why Join Polley Clinic of Dermatology?
Join a team that is committed to delivering outstanding patient care while fostering a positive and supportive work environment.
Interested candidates are encouraged to submit their resume for consideration. We look forward to hearing from you!
Job Type: Full-time
Pay: From $15.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Medical terminology: 1 year (Preferred)
- Insurance verification: 1 year (Required)
Language:
- English (Required)
- Spanish (Preferred)
Ability to Commute:
- Smithfield, NC 27577 (Required)
Willingness to travel:
Work Location: In person
