Security Ambassador - Full-time and Part-time Positions
Hourly Position - $15.15/HR
Must be flexible to work Days, Swings, and Overnight shifts, including weekends and holidays
PURPOSE:
The Security Ambassador is responsible for ensuring a safe and secure environment. Primary functions shall include money escorts, routine property patrols, identification verification, and assisting guests and team members as needed.
SUPERVISORY SCOPE:
This position directly supervises:
N/A
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
-
Provide highest level of customer service available by demonstrating “EDGE”.
-
Assists guests and team members with directions and proper procedures.
-
Checks and verifies identification of every guest who appears to be under 21 years of age.
-
Responds to Emergency situations as necessary.
-
Maintains confidentiality regarding company and guest information.
-
Other duties as assigned.
REQUIREMENTS:
Education and Experience:
-
High School Diploma or GED equivalent
-
Must have excellent written and verbal communication skills.
-
Must possess and maintain a current valid driver’s license.
-
Must have one (1) year or more of experience or training in law enforcement, security, or military related field.
-
Must be able to pass a departmental math examination.
-
Must have a year or more of working experience in fast paced high volume guest service role.
Skills and Abilities:
-
Effective communication skills.
-
Ability to display professionalism.
-
Ability to respond calmly and make rational decisions in stressful situations with team members, guests and vendors.
-
Ability to maintain confidentiality.
-
Must be able to effectively and efficiently transverse stairs, uneven surfaces, varied flooring surfaces and ground coverings while patrolling, responding to calls for service or emergency situations.
-
Must be able to compose a clear, concise, and accurate report.
-
Must be able to identify and report unsafe or hazardous conditions.
-
Provide exceptional guest service to all internal and external guests.
-
Ability to read and comprehend instructions, correspondence, memos, and protocols.
-
Ability to carry out instructions furnished in a written, oral, or diagram form.
-
Ability to deal with problems involving several concrete variables in standardized situations.
- Ability to lift and push/pull up to 50 lbs.
PREFERRED
Education and Experience:
-
Prior Security experience in high volume environment.
-
Two years of related experience in customer service-related field.
REQUIRED TRAINING:
-
New Team Member Orientation
-
Team Member Policy Handbook
-
Department Policy Handbook
-
Guest Service Standards
-
Any position related training deemed necessary by Department Manager
CONDITIONS OF EMPLOYMENT:
-
Must possess sensitivity to the Native American culture.
-
Must be a minimum of 18 years of age.
-
Must be able to obtain and maintain a Gaming License.
-
Must comply with all Naskila Casino Policies.
-
Must successfully complete an Introductory Period.
-
Must be able to communicate and interact with Guests, fellow Team Members, and Management in a professional and courteous manner.
-
Must follow all Safety Rules and Regulations.
-
Must adhere to Dress Code and Appearance Policies.
-
Must maintain and wear uniform provided by Naskila Casino, if applicable.
-
Practice good personal hygiene.
-
Must be willing to work all shifts, weekends, and holidays as deemed necessary by the Department Manager.
GUEST SERVICE EXPECTATIONS:
In support of our Brand Promise all Team Members will be expected to provide an Exceptional Entertainment Experience. Team Members will specifically:
-
Delight Our Guests
-
Pay Attention to Details
-
Help Other Team Members Succeed
