Job Description
At RAS Logistics, we specialize in final mile delivery for major retailers, focusing on large consumer goods such as appliances and furniture. With a mission to deliver best-in-class service from warehouse to doorstep, RAS combines technology, logistics expertise, and customer-first values to create seamless home delivery experiences across the U.S. We are now hiring in Richmond VA!1.
Position Summary:
The Operations Manager oversees day-to-day logistics, contractor performance, and service excellence in a high-volume delivery environment. This role is responsible for managing a team of supervisors and contractors, driving operational efficiency, and ensuring customer satisfaction through executional excellence.
Key Responsibilities:
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Lead daily delivery operations, including routing, dispatch, load-out, and driver/contractor management.
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Manage independent contractor relationships and ensure compliance with safety, service, and operational standards.
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Monitor KPIs such as on-time delivery, customer satisfaction, claims, and productivity, taking corrective actions as needed.
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Recruit, onboard, and train delivery contractors and support personnel.
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Oversee scheduling, route planning, and inventory management in coordination with the warehouse team.
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Resolve escalated delivery issues and customer complaints promptly and professionally.
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Collaborate with the corporate team to implement new policies, technologies, and process improvements.
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Maintain a culture of accountability, performance, and continuous improvement.
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Ensure compliance with DOT regulations and all applicable safety protocols.
Qualifications:
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Bachelor’s degree in Business, Logistics, Supply Chain, or related field preferred (or equivalent experience).
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3+ years of experience in operations or logistics management, preferably in final mile/home delivery.
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Proven ability to manage teams, contractors, and time-sensitive logistics.
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Strong analytical, organizational, and leadership skills.
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Proficient with logistics software, route planning tools, and Microsoft Office Suite.
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Excellent communication and conflict resolution skills.
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Familiarity with DOT and safety compliance regulations.
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Must have a valid driver license
Job Type: Full-time
Benefits:
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401(k)
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401(k) matching
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Dental insurance
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Health insurance
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Paid time off
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Vision insurance
