Job Purpose:
Responsible for providing accurate and courteous service to members, producers and company personnel. This position includes Medicare sales (with bonuses for every policy issued), client services and follow-up, application tracking, data entry, outbound calling campaigns.
*NOTE* This is an on-site position.
Duties:
- Adhere to all compliance, internal procedures and practices while demonstrating the ability to meet performance and quality standards when creating files, entering information, creating leads, apps and policies in our proprietary CRM.
- Maintain proper file documentation including all phone calls, correspondence, faxes and emails in the CRM.
- Inform and educate clients about policy coverage, changes, exclusions and insurance plans.
- Recording reference numbers, names of representatives and the Q&A presented to/from the client
- Make welcome calls, expired membership calls, assist other departments with data entry as needed
- Any other related duties for Sales and Customer Services
Skills/Qualifications:
- Must hold and maintain a State Health Insurance License (preferred). If you are not licensed, we can assist in helping you obtain your license.
- Strong customer service skills with an ability to assess insurance coverage needs
- Excellent communication and diplomacy skills to resolve issues
- Articulate, well organized and proficient at multi-tasking
- Goal oriented and highly motivated and resourceful to achieve results. Bonuses paid for reaching departmental sales goals.
- Proficient in Microsoft Office. Proficiency in company proprietary databases is expected once trained.
- Ability to work independently, as well as in a team environment
NOTE:
This opportunity is contingent upon the successful completion of a criminal background check.
This is an on-site position only. There is no remote work opportunity.
We offer a generous bonus structure to sales agents, in addition to hourly wage. Warm, friendly work atmosphere, health benefits, paid time off, and voluntary 401K.
PLEASE INCLUDE YOUR PERSONAL EMAIL on your resume or Indeed application so we may contact you.
Equal opportunity employer. We encourage you to visit us at amac.us before applying.
Job Type: Permanent
Pay: $17.00 per hour
Expected hours: 35 per week
Benefits:
- 401(k)
- Health insurance
- Paid time off
Work Location: In person
