Overview
Energize your career as an Operations Support Specialist, where you'll be the backbone of our daily operational excellence! In this dynamic role, you'll provide vital support to ensure seamless business processes, optimize workflow efficiency, and uphold high standards of service. Your proactive approach and attention to detail will empower teams to operate smoothly, troubleshoot issues swiftly, and contribute to a thriving organizational environment. Join us and be part of a motivated team dedicated to operational success and continuous improvement!
Duties
Corporate Operations Support
- Support day-to-day business operations and administrative activities.
- Maintain company records, files, templates, policies, and operational documentation.
- Assist with process improvement initiatives and workflow optimization.
- Coordinate internal meetings, calendars, agendas, and action items.
- Track organizational deadlines, deliverables, and key milestones.
- Support implementation and maintenance of standard operating procedures (SOPs).
Client Relations & Customer Support
- Serve as a primary point of contact for client communications and inquiries.
- Schedule and coordinate client meetings, presentations, and follow-up activities.
- Assist with client onboarding and contract administration processes.
- Maintain client records and customer relationship management (CRM) systems.
- Support client satisfaction initiatives and relationship management efforts.
- Prepare meeting summaries, action plans, and client status reports.
Proposal & Growth Support
- Assist with proposal development and submission activities.
- Support maintenance of past performance databases, resumes, and capability materials.
- Coordinate document collection and formatting for business development efforts.
- Maintain opportunity tracking systems and business development records.
- Support marketing, networking, and corporate outreach initiatives.
- Assist with conference, event, and sponsorship coordination and execution.
Reporting & Data Management
- Develop and maintain operational reports and dashboards.
- Track organizational performance metrics and key business indicators.
- Maintain electronic filing systems and document repositories.
- Assist with data entry, reporting, and information management activities.
- Ensure accuracy and confidentiality of business records.
Requirements
Required
- Associate’s or Bachelor’s degree in Business Administration, Management, Communications, or a related field.
- 3+ years of experience in operations, project coordination, client support, business administration, or related roles.
- Strong organizational and time-management skills.
- Excellent written and verbal communication skills.
- Advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Ability to manage multiple priorities and work independently.
- Strong attention to detail and problem-solving skills.
Preferred
- Experience supporting government contractors or professional services firms.
- Familiarity with CRM systems, project management tools, and collaboration platforms.
- Experience supporting proposal development and contract administration.
- Knowledge of federal contracting processes and terminology.
- Experience working in a remote or hybrid environment.
Core Competencies
- Client Service Excellence
- Business Operations
- Project Coordination
- Administrative Management
- Communication and Collaboration
- Organization and Planning
- Process Improvement
- Problem Solving
- Accountability
- Professionalism
Performance Expectations
- Maintain high levels of responsiveness and professionalism with clients and stakeholders.
- Ensure timely completion of assigned operational and administrative tasks.
- Demonstrate accuracy, attention to detail, and organizational effectiveness.
- Contribute to process improvements that enhance operational efficiency.
- Support successful delivery of client projects and corporate initiatives.
Physical Requirements
- Occasional travel may be required.
Pay: $35.00 - $40.00 per hour
Work Location: Hybrid remote in Decatur, GA 30035
