Medical Front Office Assistant - Klamath
This is your opportunity to join a close knit team that delivers excellent care to the Klamath community! Excellent benefits, great work/life balance!
Greets clients at reception desk and manages a multiple line telephone system for the Ambulatory Section. Provides intake and scheduling services for clients by performing the following duties
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Level I
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Understand and comply with HIPAA and other regulations concerning client confidentiality.
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Greet clients in a courteous and friendly manner. Customer service skills to include listening closely to client, provide clear verbal communication, ability to empathize with client, and understanding of organizational protocol and guidelines
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Identifies clients using at least two identifiers.
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Answers telephone in a courteous and efficient manner, routes calls to appropriate person or department, takes accurate messages and delivers them to the appropriate person in a timely manner. Documents calls in the client’s chart.
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Schedules and coordinates appointments. Confirms appointments by telephone and by mail to ensure client/clinic follow through.
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Attempts to deescalate any client complaint and engages supervisor promptly as needed.
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Manage client schedule system to ensure optimum utilization of provider time. Communicates changes and/or problems with schedules to Providers, FOA Supervisor, and Nurse Supervisor.
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Obtains specified information from client such as age, insurance coverage, and symptoms, and records information onto prescribed forms. Copies insurance cards and forwards to billing office.
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Gives client patient plan documents upon checkout.
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Operates photocopiers, fax machines and various other office equipment.
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Communicates with clinical staff to facilitate efficient client flow and meet client needs.
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Communicates any emergency immediately to appropriate clinical staff. Initiates calling of codes as appropriate.
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If appropriate to clinic site, assists in scanning of client information to Electronic Medical Record according to Medical Records policy and procedure.
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If appropriate to site, responsible for collecting correct co-payments and balancing cash drawer daily.
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If appropriate to clinic site, assists with distribution of client medications and maintains appropriate logs as outlined in SOP. Returns to pharmacy any uncollected medications in prescribed timelines.
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Gives general information about client care and answers telephone.
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Attends department meetings and other assigned meetings.
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Maintains a professional, organized, and clean working environment by following organizational policies, guidelines, and safety standards.
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Must be willing to learn more about the American Indian culture and attend at least one Cultural Presentation/Training per year.
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Must be willing to work with American Indian/Alaska Native people and demonstrate cultural awareness and humility
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Must be willing to deliver services in a culturally responsive manner.
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Adheres to accreditation and compliance standards/guideline
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Other duties may be assigned.
Level II – In addition to the above-mentioned duties
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Assists with training new staff.
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Assists in development of departmental policy, procedures, and quality improvement activities within the clinic as directed.
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Assumes independent responsibility for a specific clinical activity or function; for example, coordinate client recall groups.
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Sets up appointment schedule into computer system.
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Maintains GSA logs and other routine logs as assigned. Directs logs to appropriate locations at months end.
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Orders office supplies
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Room requisition, coordination of meeting space allocation.
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Participates in accreditation preparation.
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Acquires customer service certifications/training related to role.
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Assumes independent responsibility for a specific clinical activity or function; for example, coordinate client recall groups.
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Partially cross trained to Medical Assistant, Client Records, or Member Services roles.
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Participates in leadership/management training.
SUPERVISORY RESPONSIBILITIES:
- This position has no supervisory responsibilities.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All individuals must demonstrate a commitment to the provision of culturally sensitive counseling services to American Indians.
EDUCATION/EXPERIENCE: Educational degrees must be from a US Department of Education accredited school
Level I
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Must have a High School diploma or equivalent.
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Experience in medical setting preferred.
Level II – in addition to above:
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Three (3) years direct experience in a front office medical setting -OR-
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Associates Degree and two (2) years direct experience in a front office medical setting.
