Director of Quality - Senior Living
Western States Lodging & Management
Multi-State Role | Extensive Travel Required
Full-Time | Senior Leadership
Make a Lasting Impact on Senior Living Communities
At Western States Lodging & Management, our mission is simple but powerful: Serving You Like Family. We are seeking a dynamic and experienced Director of Quality to help lead and elevate our senior living communities across multiple states.
This is not just an operational role-it is an opportunity to shape the future of our communities. The Director of Quality plays a mission-critical leadership role supporting Executive Directors and regional teams to strengthen clinical quality, operational performance, occupancy growth, and financial sustainability while protecting the culture that makes our organization unique: our Personal Touch Culture.
If you thrive in complex environments, love developing leaders, and are energized by meaningful travel and hands-on leadership, this is an incredible opportunity to make a lasting difference.
What You'll Do
Leadership & Operational Excellence
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Partner with Executive Directors and regional leaders to strengthen community performance and quality outcomes
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Provide direct operational leadership across multiple senior living communities
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Step into communities during critical moments including leadership transitions, acquisitions, and operational turnarounds
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Serve as Interim Executive Director when needed during vacancies, vacations, or leadership transitions
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Mentor and coach Executive Directors, General Managers, and department leaders
Clinical & Regulatory Quality
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Assess and stabilize nursing departments in growth-stage communities
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Partner with clinical leaders to maintain regulatory compliance and high-quality resident care
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Support recruitment, onboarding, and retention of nursing staff
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Ensure clinical documentation standards and staffing regulations are met
Culture & Team Development
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Champion WSLM's mission, values, and Personal Touch Culture across communities
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Provide mentorship, leadership coaching, and performance improvement guidance
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Support leadership transitions and onboarding of new Executive Directors
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Foster strong, engaged, and accountable workplace cultures
Business & Occupancy Growth
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Assist communities in addressing occupancy challenges and repositioning strategies
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Partner with sales teams to drive census growth and market competitiveness
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Develop staffing models that balance quality care with financial performance
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Improve workforce planning and scheduling efficiencies
Community Transitions & New Developments
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Support newly opened or newly acquired communities with operational setup
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Establish systems, processes, and performance standards
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Ensure culture integration and operational stability during transitions
What We're Looking For
Experience
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7+ years of senior living leadership experience (Independent Living, Assisted Living, and/or Skilled Nursing)
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Multi-site leadership experience strongly preferred
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Proven success in community turnarounds and occupancy growth
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Strong background supporting clinical teams and regulatory compliance
Education
Bachelor's degree in Healthcare Administration, Nursing, Business, or related field required
Knowledge & Skills
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Comprehensive understanding of Independent Living, Assisted Living, and Skilled Nursing operations
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Knowledge of staffing regulations, scope of practice, and clinical documentation standards
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Experience mentoring Executive Directors and operational leaders
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Strong understanding of occupancy drivers, referral networks, and market positioning
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Ability to implement sustainable operational improvements
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Excellent leadership, coaching, and relationship-building skills
Travel & Work Environment
This role requires extensive travel across multiple states supporting senior living communities where leadership and operational guidance are needed most.
Physical requirements include:
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Frequent walking and standing
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Bending, reaching, and sitting as needed in operational environments
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Occasional lifting up to 25 pounds
Why Join Western States Lodging & Management?
At Western States Lodging & Management, we believe great communities start with great leaders. Our teams are united by a commitment to service, trust, and meaningful connection with the residents and families we serve.
As Director of Quality, you will have the rare opportunity to:
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Shape culture across multiple communities
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Mentor and develop senior living leaders
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Improve care and quality outcomes for residents
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Lead meaningful change and operational excellence
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Leave a lasting legacy in an organization where people truly matter
If you're a passionate senior living leader ready to influence culture, elevate care, and lead transformational change, we invite you to apply today.
