Statement of Purpose: This position oversees medical reception team in the Health Center and assumes responsibility for reception’s operations, staff supervision, and oversight of services provided to patients. Traveling to locations throughout Pinellas, Pasco and Hillsborough Counties, Florida.
Primary Tasks/Responsibilities:
- Responsible for overseeing front desk medical reception staff
- Provide day to day direction on the operations of the front office
- Manage schedule for the site to ensure efficiency in capacity and patient flow.
- Ensure that all patient documentation in received, complete, and scanned accurately into the EMR by the front office staff.
- Conducting quality assurance monitoring of front office tasks and administration.
- Manage account and appointment prepping, ensuring accuracy of patient and guarantor accounts.
- Serve as a patient liaison for billing and collections inquiries.
- Run patient statements and collections letters on behalf of Billing Department.
- Assess front office and make recommendations to improve efficiency in workflow and quality in patient service.
- Motivate and train staff on appropriate customer service and work processes through positive communication and feedback
- Monitor and lead effective and efficient operations of the front office to ensure that patient care takes place with the highest quality
- Maintain appropriate communication and good interpersonal skills with colleagues including other leads, supervisors, and staff to ensure coordinated efforts in communication and streamlining of work.
- Others as assigned and appropriate
Education/Professional:
- Must have a minimum of 3 years’ experience working in a primary care office setting.
- A minimum of 1 year supervisory experience, directly supervising 3 or more staff.
Knowledge, Skills and Abilities Required:
- Willingness to be crossed trained in all aspects of health center operational roles
- Promotes an organizational culture that embraces the workplace values of respect, caring, support, effective communication, teamwork, collaboration, accountability and responsibility; and works with staff to create and maintain a workplace environment reflective of these values.
- Ability to exercise good judgment within policy and procedure guidelines
- Ability to utilize problem-solving and decision-making techniques
- Demonstrated supervisory and leadership abilities, including team building
- A high level of flexibility and willingness to adapt to change
- Maintain integrity, honesty and accuracy in the representation of the company while adhering to all Federal, State and company guidelines
- Must be detail orientated and demonstrate strong organizational skills.
- Excellent interpersonal skills and ability to appropriately interact with diverse populations.
- Flexibility in working hours to handle variation in the inflow of patients and cover the needs of the department.
- Ability to take initiative, self-motivation to increase a team effort.
- Ability to communicate ideas and information effectively, both orally and in writing.
- Excellent communication and interpersonal skills necessary in order to provide effective leadership for subordinate personnel and to develop and maintain a wide variety of internal and external working relationships.
- A passion and commitment to support the agency’s mission, growth and sustainability planning
- Microsoft suite and data systems proficiency, including Electronic Medical Records.
Requirements:
- Must possess and maintain valid Florida driver’s license and proof of insurance
- Must have reliable and accessible auto vehicle.
- Must pass necessary fingerprinting, Level II background checks and employment eligibility verification through the U. S. Department of Homeland Security’s E-Verify system, https://e-verify.uscis.gov/emp.
