We are seeking a reliable, friendly, and highly organized Medical Assistant / Front Desk professional to join our healthcare team. This position is ideal for someone who enjoys working with patients, providing excellent customer service, and supporting both the clinical and administrative operations of a medical office.
Responsibilities
- Greet patients and provide a welcoming, professional experience
- Check patients in and out and verify demographic and insurance information
- Answer and direct incoming phone calls
- Schedule and confirm patient appointments
- Collect copays and other patient payments
- Obtain and document patient medical histories and vital signs
- Assist providers with patient examinations and procedures
- Prepare examination rooms and maintain appropriate supplies
- Enter and update patient information in the electronic medical record (EMR)
- Handle referrals, medical records, and other administrative tasks
- Assist with prior authorizations and insurance-related inquiries as needed
- Maintain patient confidentiality and comply with HIPAA requirements
- Communicate professionally with patients, providers, and staff
- Perform other duties as needed to support the medical office
Qualifications
- Previous experience as a Medical Assistant and/or Medical Front Desk professional preferred
- Experience in a medical office or healthcare setting
- Excellent customer service and communication skills
- Strong organizational skills and attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Comfortable working with computers and electronic medical records
- Professional, dependable, and team-oriented
- Ability to maintain confidentiality and handle sensitive patient information
- Medical Assistant certification is preferred but not required
Work Location: In person
