Remedy Heating & Cooling is looking for a dependable, organized, and friendly Office & Dispatch Coordinator to join our team. This position plays an important role in keeping our daily operations running smoothly by coordinating technician schedules, communicating with customers, handling office responsibilities, and helping support the team.
The ideal candidate is a team player who can multitask, stay organized in a fast-paced environment, communicate professionally, and remain calm when schedules change or unexpected issues arise.
Key Responsibilities
Dispatch & Scheduling
- Schedule and dispatch HVAC service and installation calls to technicians.
- Coordinate daily technician schedules and make adjustments as needed.
- Communicate job details, customer information, and updates to technicians.
- Monitor technician schedules throughout the day and help keep jobs moving efficiently.
- Communicate with customers regarding appointment times, scheduling changes, and service updates.
- Handle emergency and same-day service requests as needed.
- Follow up on open jobs, unscheduled work, and customer needs.
- Help ensure technicians have the information and resources they need to complete their jobs successfully.
Office Responsibilities
- Answer incoming phone calls and assist customers in a professional and friendly manner.
- Respond to customer emails and other office communications.
- Enter and update customer and job information accurately.
- Assist with invoices, work orders, purchase orders, and other administrative tasks.
- Maintain organized customer and company records.
- Assist with billing and accounts receivable as needed.
- Help coordinate permits, inspections, equipment orders, and other administrative requirements.
- Communicate with vendors, suppliers, property managers, and customers as needed.
- Assist management with various administrative tasks and projects.
What We're Looking For
- Strong communication and customer service skills
- Excellent organizational and time-management skills
- Ability to multitask and prioritize in a busy environment
- Comfortable working with technicians and customers throughout the day
- Strong attention to detail and accuracy
- Ability to problem-solve and think on your feet
- Professional and positive attitude
- Reliable and dependable
- Team-oriented mindset — willing to jump in and help wherever needed
- Comfortable learning new software and computer systems
- Previous dispatching, HVAC, construction, service industry, or office experience is a plus
The Right Fit
We are looking for someone who understands that everyone on our team plays an important role. The right person will be willing to help wherever needed, communicate openly with the team, take ownership of their responsibilities, and contribute to a positive work environment.
This is a position for someone who enjoys being busy, interacting with people, solving problems, and being an important part of a growing service company.
Monday–Friday, 8:00 AM–5:00 PM
HVAC industry or dispatch experience is preferred, but we are willing to train the right person with the right attitude and work ethic.
Pay: $16.00 - $18.00 per hour
Work Location: In person
