Supervisor Job Description:
LEADER OPPORTUNITY TO BUILD RELATIONSHIPS + RESULTS
The Supervisor is responsible for creating remarkable guest experiences by winning shifts
This is a 25-40 hour/week hourly position. The roles and responsibilities listed below should be accomplished during scheduled shifts
Salary: $17-18.25 an hour Part Time, $20.25-22.00 Full Time
This leadership role oversees one business area throughout the day.
Must participate in FTS (Field Talent Staff) opportunities and complete ServSafe Manager Certification.
Diligently upholds Chick-fil-A Toledo’s Perfect Guest Experience and Quality Experience Strategy standards
WINNING SHIFTS
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Shift Preparation: Readies a daily shift management plan in order to win the shift by ensuring guest experience and guest throughput
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Shift Care:
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Troubleshoots technology
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Coaches Chick-fil-A procedures and safety measures
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Audits team member behaviors
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Provides encouragement and correction
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Runs to the pain points in the guest experience
3.Shift Management:
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Daily Reorientation: Executes daily shift huddles focused on development, encouragement, quality, and tasks.
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Productivity: Oversees team members/leader shift productivity per Chick-fil-A standards.
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One Click: Complete execution, follow up, input/tracking of all necessary metrics and tasks including but not limited to cleaning checklists, shift checklists, etc.
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Cashier Accountability: Correctly executes proper cash counting systems (Discounts, receipts, cash over/short, etc.) per Chick-fil-A standards.
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Back Office: Executes safe counts, smart safe, daily reports, INFORM, and other necessary responsibilities per Chick-fil-A standards.
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Food Safety Covenant: Strictly adheres to all Chick-fil-A Toledo food safety standards.
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Shift Communication: Completes post shift reporting per Chick-fil-A Toledo standards
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Slack shout outs (1x/week)
4.Team Management
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Attends all regular leader meetings
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Assists with reviews of all Drive Thru Experience leaders and team members (3x/year)
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Deploys other responsibilities as needed
Shift Practices:
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Shift Set Ups: Completes and communicates daily shift set ups
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Team Huddle: Ensures shift readiness, audits uniforms, solidify goals, and communication
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Coach and Care: Resources, drives, and encourages operational excellence
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Checklist Excellence: Delegates and verifies checklist completion
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Post shift deliverable: Completed and posted
Job Type: Full-time, Part Time
Salary: $17-18.25 an hour Part Time, $20.25-22.00 Full Time
Benefits:
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401(k)
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401(k) matching
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Dental insurance
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Employee discount
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Flexible schedule
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Health insurance
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Paid time off
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Paid training
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Vision insurance
Restaurant type:
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Quick service & fast food restaurant
Shift:
Weekly day range:
Ability to commute/relocate:
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Toledo, OH 43606: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
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Driver's License (Preferred)
Shift availability:
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Night Shift (Preferred)
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Day Shift (Preferred)
Work Location: In person
