Housekeeping Supervisor Job Description
Direct and inspect the work activities of room attendants and lobby attendants by inspecting the cleanliness of guestrooms, bathrooms, corridors, and lobbies to ensure a clean and well maintained product is presented to every guest.
- Inspect work performed to ensure it meets specifications and established brand and hotel standards.
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Take the initiative to greet guests in a friendly and warm manner.
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Train personnel in the housekeeping duties; may perform cleaning duties
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Update physical status of room condition.
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Utilize the computer to perform housekeeping opening and closing procedures.
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Investigate complaints about service and equipment and take corrective action.
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Write maintenance requests for room deficiencies or supply needs.
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May assist the staff in the performance of duties to include: cleaning of lobby and guestrooms, turndown service, or laundry operation.
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Ensure uniform and appearance is clean and professional.
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Follow all company safety and security policies and procedures; report accidents, injuries and usage work conditions to management; complete safety training and certifications.
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Display good customer relation skills and take initiative to greet guests in a friendly manner.
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Examine carpets, drapes, and furniture for stains, damage, or wear.
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Check and count linens and supplies. Aid in budget and inventory control through supervision of employees' use of linen, supplies and equipment.
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Record inspection results and notify cleaning personnel of inadequacies.
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Communicate with other hotel departments regarding problems which need their attention.
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Ensure key control policies and safety procedures are being followed.
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Report to work for scheduled shift, on time and in uniform in accordance with company policy.
The items listed above include, but are not limited to the overall job responsibilities.
