POSITION JOB DESCRIPTION
TITLE: Banquet Server
DEPARTMENT: Food and Beverage
REPORTS TO: Chef & B Manager, Restaurant/Outlets Manager
SUMMARY
Set-up, maintain and break down buffet for breakfast, lunch and/or dinner in a safe, accident-free manner. Assist the guests as needed to ensure that all foods are properly served.
ESSENTIAL RESPONSIBILITIES
- Read BEO and know how to complete a set-up.
- Set tables in assigned area correctly and uniformly.
- Keep station neat and clean while servicing guest per established policies and procedures.
- Able to work flexible shifts to consist of mornings, afternoons, evenings, weekend and holidays.
- Set tables in assigned area correctly and uniformly.
- Keep station neat and clean while servicing guest per established policies and procedures.
- Use proper in-room clearing and tray jacks.
- Break down buffets or other special food service tables and equipment.
- Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage.
- Keep kitchen area & all storage areas clean according to policies set forth by management.
- Clearly and timely communicate needs and concerns to Banquet Captain and/or Manager/Director
- Hours: Flexible; scheduled days and times may vary based on need.
- Complete all set-up and closing duties. Set-up table according to procedures, with table cloth, skirting, food and utensils.
- Maintain buffet table throughout the day, have all food items and utensils out on time and inform manager or hostess of any additional items needed on the table.
- Assist guests; help serve as needed and respond to questions using suggestive selling techniques.
- Clean off buffet table including putting all utensils, food and other items back in the appropriate place in the kitchen.
- Polish up mirrored bus pans and coffee urn daily and put back in dry storage. Perform side work duties as needed.
OTHER RESPONSIBILITIES
- All other duties as assigned, requested or deemed necessary by leadership.
SUPERVISORY DUTIES
None
BEHAVIORAL FOCUS
At G Lodging, our core values which provide a guide for our decisions are:
- Do the Right Thing: demonstrate empathy, honor and integrity in all that we do.
- Think We, not Me: Together as a team we reach new heights in our work and community.
- Be Your Best Self: We are engaged, move with purpose, and serve with enthusiasm.
- Think Like a Guest, Act Like an Owner: Anticipate the needs of our guests and value our properties.
CORE COMPETENCIES
Drawn from our core values, each competency is built upon a set of basic behaviors that are shared by all associate, regardless of role which include:
- Integrity and Respect
- Communication
- Innovation
- Teamwork and Relationships
- Hospitality
- Job Excellence
Education/Formal Training:
High school education or equivalent.
Experience :
3 months of serving experience.
Knowledge/Skills:
- Must have basic knowledge of customer service principles, food service function, and restaurant and kitchen operations.
- Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Physical Demands:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Lifting trays, dish racks, glass racks, etc. 20 -40 lbs. Pushing carts, Queen Marys, hotbox, portable bar 50 -100 lbs.
- Carrying trays, dish racks, glass racks, etc using both hands at 20 -40 lbs.
- Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
- Bending/kneeling: Ability to bend to lower level cabinets and lift trays.
- Mobility: Maneuver in narrow areas and between seated guests. Continuous standing required to service guest functions; 100% of the time scheduled. Climbing approximately 12 steps 20% of 8 hours.
- No driving required.
- Must have moderate comprehension and literacy to read use records and all special requests.
- Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate.
- Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
Environment :
Physically strenuous: prolonged standing, walking, lifting and carrying throughout entire shift in 95% indoor environment. Going in the freezer temperatures can be -10 degrees.
This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties as assigned.
Pay: From $9.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
Work Location: In person
