The Hotel Manager at Hilton Garden Inn is responsible for overseeing all aspects of hotel operations to ensure exceptional guest experiences aligned with Hilton brand standards. This role drives operational excellence, team performance, and financial success while maintaining the brand’s reputation for quality and service.
Key Responsibilities
- Manage day-to-day hotel operations, including front office, housekeeping, food & beverage, and maintenance
- Ensure compliance with Hilton brand standards, policies, and procedures
- Deliver outstanding guest service and resolve issues in a professional and timely manner
- Lead, train, and motivate staff to maintain high performance and engagement
- Oversee budgeting, forecasting, and financial reporting to meet revenue and profitability goals
- Monitor guest satisfaction scores and implement improvements as needed
- Ensure cleanliness, safety, and maintenance standards are consistently met
- Coordinate with corporate teams and vendors to support hotel operations
- Implement local marketing strategies to drive occupancy and revenue
- Maintain compliance with health, safety, and legal regulations
Required Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred), not required.
- 3–5+ years of experience in hotel operations, with at least 1–2 years in a supervisory role
- Strong knowledge of hotel management systems and front office operations
- Strong knowledge of the F&B Operations
- Excellent leadership, communication, and organizational skills
- Proven ability to manage budgets and achieve financial targets
- Strong problem-solving and guest service skills
- Flexibility to work evenings, weekends, and holidays
Preferred Qualifications
- Experience working within Hilton brands or similar global hotel chains
- Familiarity with Hilton systems such as PEP
- Multilingual skills are a plus
Core Competencies (Hilton-Focused)
- Commitment to hospitality and guest satisfaction
- Attention to detail and quality standards
- Team leadership and development
- Results-driven mindset
- Adaptability in a fast-paced environment
Work Environment
This role is based on-site at a Hilton Garden Inn property and involves active engagement with staff and guests throughout the day. Managers are expected to be visible, approachable, and responsive
Pay: $70,000.00 - $76,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
Application Question(s):
- .Food & Beverage, Banquets & Catering Efficiency
Hilton Garden Inn features a full-service restaurant, bar, and meeting space. What is your direct experience overseeing hotel F&B and banquet operations? Please share an example of how you successfully controlled F&B labor and food waste costs without sacrificing service speed.
Managing a busy catering and event schedule requires seamless communication. How do you ensure your sales/banquet team and the kitchen stay perfectly aligned so event execution is flawless and BEOs (Banquet Event Orders) are followed precisely?
- Hilton Quality Assurance Standards
What steps do you take to maintain Hilton Quality Assurance (QA) standards in daily hotel operations?
- Renovation Experience- Have you ever managed a hotel during a major renovation? Briefly describe how you managed the phasing.
- Staff Morale During Renovation
Renovation noise and guest complaints can easily burn out a front-line team. How do you keep staff morale high and empower your front desk and housekeeping teams to handle tough guest complaints during a renovation?
Experience:
- Hotel management: 2 years (Preferred)
Work Location: In person
