Job Title: Field Desktop Support Engineer
Location: Kansas City MO - Onsite
6+ months contract
Video Interview
Field Service Agent/Desktop Support Engineer
Must Have Technical/Functional Skills
Knowledge of trouble shooting of desktops, Printers
Working experience in warehouse, Distribution center is a plus
Basic Knowledge of network trouble shooting
Knowledge of Service Now tool
Roles & Responsibilities
Responsible for troubleshooting, installation, maintenance, and service on designated equipment.
Daily routine checkup of all printers in warehouse (300) and workstations (156) provide
Maintenance and disposal of asset and tracking the inventory of the End user devices
Deploy EUC devices and Equipment with the defined SLA.
Troubleshoot and fix issues with laptops, printers and Mobile.
IT Stockroom Management
respond to customer inquiries regarding technical issues and management of escalations handle customers’ complaints and ensure customer satisfaction during closure.
work closely with the operations team and provide guidance as to technical issues how to avoid them.
also provide guidance on how to make operations more efficient from a technological point.
Job Type: Contract
Pay: $20.00 - $23.00 per hour
Education:
- High school or equivalent (Required)
Experience:
- Desktop support: 4 years (Required)
- field IT support: 1 year (Required)
- ServiceNow ticketing: 1 year (Required)
Ability to Commute:
- Kansas City, MO 64136 (Required)
Work Location: In person
