QUALIFICATIONS:
1. Associates degree in information technology (or a related field) or equivalent experience.
Bachelor’s degree preferred.
2. A minimum of one (1) years of IT support and operations including but not limited to: wired
and wireless networking including basic network architecture and management, device support
and management (Windows, OSx, iOS, Android, ChromeOS) and Voice over IP (VoIP) / PBX
experience. Awareness or technology grant development and administration is desirable.
Educational institutional experience preferred. A desire and willingness to learn is required.
Must be able to:
- Work independently in a highly diverse environment while understanding and supporting
the larger organizational structure, priorities and objectives.
- Work well and handle time sensitive technological situations in a positive and
professional manner.
- Demonstrate a sound understanding and implementation of office procedures and
protocol.
- Must have above-average communication skills and the ability to work well with and lead
others, as needed.
- Must be self-motivated, able to work efficiently and effectively with minimal supervision and
willing/able to develop new skills as the need arises. Is proactive in managing in-house
technologies and providing guidance and recommendations to staff.
- Must be willing and able to perform essential responsibilities as outlined below. Must possess
or be willing to develop the skills and knowledge needed as outlined below.
POSITION OVERVIEW:
Under the direction of the Head of School and/or Director of Operations, the Information
Technology Coordinator is responsible for the planning, development, implementation,
monitoring and maintenance of all technology in support of the school working with students,
families, staff and outside organizations as needed.
The Tech Coordinator personally manages the following technologies vital to the school’s
mission including:
- Network (wired and wireless) architecture and coordination with third-party providers
- Staff & Student devices (Windows, MacOS, iOS, ChromeOS, BYOD devices)
- Virtual safety and security
- Google Apps for Education (G Workspace for Education)
- Infrastructure systems/devices (Projectors, Phones/PBX, Flat-panel displays, Printers
and more)
The Tech Coordinator will oversee the management and delivery of services by third-parties in
the following areas:
- Internet (Provider = MCNC)
- Firewall (Provider = MCNC / NC Dept of IT, DIT)
- Internal Wired and Wireless network (Provider = RMsource)
- Facilities systems
- Security, Access Control, Security Cameras (Provider = Sonitrol)
- PA system (Valcom brand, Valcom Support if needed)
The Tech Coordinator leads the development of technology related grant applications and all
Federal E-Rate funding requests. Additionally, assists with the submission of state and federal
reports and provides information for the preparation and monitoring of the technology budget.
ESSENTIAL RESPONSIBILITIES:
1. Be helpful and supportive of faculty, staff and students with regard to technology and its use
in support of the school’s mission, goals and objectives.
2. Develop and implement needs assessments, evaluations, and long-term plans related to
technology initiatives, equipment and software consistent with school and state guidelines and
strategies.
3. In conjunction with the Head of School and Director of Operations, collaborate on the
development, revision, and adoption of technology infused curriculum, ensuring programs meet
local, state, and national academic and industry standards.
4. Proactively monitor and maintain all systems in good working order and maintain software
currency as appropriate.
5. Coordinate technology support for state and school level testing requirements in support of
counselors, faculty and other staff.
6. Collaborate with the Head of School and Director of Operations to promote, develop,
implement and maintain hardware and software standards, refresh and currency plans.
7. Establish and maintain strong and effective working relationships with Instructional Leaders,
vendors, service providers and peers across the state to increase efficiency and the overall
effectiveness of LSA systems in support of the school’s instructional objectives.
8. Maintain knowledge and understanding of current laws and regulations pertaining to the
educational environment including but not limited to:
- Children Internet Protection Act (CIPA),
- Neighborhood Children’s Internet Protection Act (NCIPA),
- Family Educational Rights and Privacy Act (FERPA),
- Child Online Protection Act (COPA),
- Others as may be necessary.
9. Lead the development of E-Rate applications including follow-through with related technology
purchases and implementation.
10. Facilitate and monitor a comprehensive, school-wide Technology Plan.
11. Perform other related duties as requested by the Head of School or Director of Operations.
KEY SKILLS AND KNOWLEDGE:
- TCP/IP, WAN, LAN and WiFi network architectures and management.
- Network security, anti-virus, anti-spam, anti-malware and other security techniques and
tools.
- Google Workspace for Education tools and administration.
- Internet Domain management and tools.
- Device support and management including but not limited to: Apple iOS (iPad), Apple
OSx (MAC), MS Windows, ChromeOS/Chromebooks, Android and other iOS mobile
devices. Coordination and implementation of computer and peripheral systems, to
include planning, specifications development, purchasing, vendor management,
installation, training, troubleshooting and repair.
? Voice over IP (VoIP) technologies and tools. Linux based PBX and SIP devices.
? Digital streaming technologies and tools.
? Systems integration with building management systems including but not limited to
HVAC, Fire and Intrusion Alarm, Access Control and Security Cameras.
-Knowledge of NC Department of Public Instruction - Peer Networking
Technical Scope of Responsibilities
Interface with Network providers:
- MCNC for ISP services including:
¦ Public IP Address space
¦ DIT Firewall and any necessary additions/changes to Firewall policies
¦ This includes VPN Connectivity through the Firewall for select users
¦ DNS Services (MCNC offers 3 different DNS structures depending on
the extent of filtering that's desired)
¦ McKenna Security service
¦ ZScaler Cloud-based Content Filtering service
? LAN/Wireless Managed Network Services provider for:
¦ Define, maintain and manage the LSA internal LAN architecture
including:
¦ IP Addressing
¦ DHCP Scope definitions
¦ VLAN Structure
¦ WiFi SSID/User/Group/Preshare Key structure
WIX for Internet Services:
Domain Registration
Domain DNS records including
DKIM, SPF and DMARC records
TXT records needed to support BrightArrow services
TXT records needed to support KnowBe4 Security initiative
Security Functions:
McKenna (under MCNC)
ZScaler (under MCNC)
KnowBe4 (DPI Initiative around Security awareness, training and testing)
Facilities related Systems:
Interface with Fire detection, suppression, alarm supplier as needed
Interface with Access Control and Security Alarm supplier as needed
Ensure that NVRs are accessible internally and externally for select staff
Manage flat panel display for security cameras in front office
Interface with HVAC supplier as needed
Phone System support: (All support and mgmt for these items)
Internally owned and managed PBX (Xorcom)
Grandstream phones in Offices and Front Desk
Polycom phones in classrooms
SIP Interface to PA system (Algo interface)
SIP Trunks (BroadVoice)
FAX Interface
PA System:
Interface with supplier as needed
Manage Algo SIP Interface to the phone system, including Bell Scheduler
End User and End user Device support:
How-to, resolve issues, etc - as needed
School owned Chromebooks (Google Console for Chrome Devices)
School owned iPads (Apple School Manager & Mosyle)
Art Lab Macs
Staff PCs (BYOD and school owned)
BYOD Devices
Endpoint protection
¦ Anti-Virus/Anti-Malware
¦ VLAN Filters/ACLs
Remote Content filtering (CIPA Compliance) for school issued student devices
¦ ZScaler PAC Files
¦ ZScaler SSL Certificate
Ident-a-Kid Workstation:
Manage Visitors
Track Tardies
Track Off-campus Lunch
Miscellaneous:
Google Workspace Admin
Annual new student account creation, day-to-day mgmt as needed
Key Domain settings like:
Whitelisted servers (KnowBe4, BrightArrow)
Misc user/device restrictions/controls as requested
Chrome device admin
Assist with PowerSchool data as available and requested
Any other areas as requested by Staff, the Head Of School or the Director of
Operations
