Description
Marketing Statement:
Philadelphia Insurance Companies, a member of the Tokio Marine Group, designs, markets and underwrites commercial property/casualty and professional liability insurance products for select industries. We have been in operation since 1962 and are nationally recognized as a member of Ward's Top 50 and rated A++ by A.M.Best.
Join the team at American Collectors Insurance (part of PHLY), where passion meets protection!
We are looking for a Sales Trainer to join our Customer Care Center team and help develop confident, customer-focused insurance sales professionals.
Our office is located in Mt Laurel, NJ and a local candidate is preferred but this role can be done in-office, hybrid or fully remote from anywhere in the continental US.
The Customer Care Center Sales Trainer works with our customer-facing representatives to strengthen sales effectiveness, call quality, compliance awareness, and trainee readiness within our remote call center environment. In this role, you will develop and deliver targeted coaching, live call training, and performance support to help Collector Insurance Specialists improve sales conversion, customer engagement, and consistent execution of company standards.
In this role, you will play a key role in refining sales techniques, building confidence, and equipping our sales representatives with practical tools such as objection handling and closing strategies. Additionally, you will support our Customer Care Center Trainers with new hire training and related training needs as assigned.
If you are a skilled insurance sales professional with a passion for coaching, developing others and improving customer experience, and you have an active Property & Casualty or Personal Lines insurance license, we encourage you to apply!
Provide sales training and coaching to strengthen product positioning, objection handling, call control, and successful sales conversion
Lead live call demonstrations, trainee shadowing, and guided practice sessions to demonstrate customer engagement standards and prepare trainees for independent performance
Coach representatives on tone, pacing, confidence, and sales presence to help them manage complex customer conversations with professionalism
Monitor call activity, performance metrics, and quality results to identify skill gaps and deliver targeted coaching in sales techniques, underwriting knowledge, procedures, and soft skills
Develop, refine, and standardize sales techniques including rapport-building, needs discovery, assumptive closing, and value-based selling
Create and refine call guidelines and objection-handling frameworks that provide clear, compliant, and effective guidance for common sales scenarios
Partner with the Training team, Team Leads, and Supervisors to communicate performance trends, escalate improvement opportunities, and support consistent training outcomes
Continuously improve training delivery, classroom facilitation, and coaching methods to increase trainee readiness, consistency, and long-term performance
Model high energy, positivity, patience, and encouragement while supporting representatives through the learning process
Perform other duties as assigned
About the company: American Collectors Insurance (part of PHLY) has been specializing in collector car insurance policies since 1976. We offer peace of mind through industry-leading insurance protection for appreciating collector vehicles and collectible items that have special historical, sentimental, or financial value.
American Collectors Insurance collaborates with Condon Skelly, Heacock Classic and JC Taylor Insurance, forming a powerhouse collective within the realm of collectibles and collector car insurance. Our mission transcends insurance; we are on a journey to "Embrace, Protect, and Expand the Collector Community." This is more than a motto; it's a commitment to fostering a vibrant community of enthusiasts, historians, and guardians of prized possessions.
Join us at American Collectors Insurance, where every day is an opportunity to contribute to a rich legacy, protect cherished memories, and be part of a community that values passion and excellence. Embrace the extraordinary – apply now!
Compensation: $70-85k/yr – depending on experience level
Benefits: health insurance (medical, dental, vision), flexible spending & health savings accounts, life insurance, retirement plan, paid time off, overtime availability, employee referral program
Required qualifications:
High school diploma, equivalent required; additional education preferred
Active Property & Casualty or Personal Lines insurance license
Experience delivering live call coaching, call shadowing, quality feedback, or new hire training
Minimum of five years of sales experience in a call center environment, preferably in insurance sales
Excellent verbal and written communication skills, including the ability to explain concepts clearly and provide constructive feedback
Desired qualifications:
Associate degree or higher
Minimum of two years of experience in insurance underwriting and/or team supervision
Minimum of five years of experience with personal lines insurance sales
Collector car insurance experience is a plus; enthusiasm for the collector community is highly valued
EEO Statement:
Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.
Benefits:
We offer a comprehensive benefit package, which includes tuition reimbursement and a generous 401K match. Our rich history of outstanding results and growth allow us to focus our business plan on continued growth, new products, people development and internal career opportunities. If you enjoy working in a fast paced work environment with growth potential please apply online.
Additional information on Volunteer Benefits, Paid Vacation, Medical Benefits, Educational Incentives, Family Friendly Benefits and Investment Incentives can be found at https://www.phly.com/Careers/default.aspx
Summary
The Contact Center Sales Trainer is responsible for strengthening the sales effectiveness, call quality, compliance awareness, and trainee readiness of Collector Insurance Specialists in a call center environment. This role develops and delivers targeted coaching, live call training, and performance support to improve sales conversion, customer engagement, and consistent execution of company standards. The Contact Center Sales Trainer plays a key role in refining sales techniques, building confidence, and equipping Specialists with practical tools such as objection handling and closing strategies to drive measurable improvements in performance. Additionally, the role assists the Contact Center Trainers with new hire training and related support as needed.
