Qualified Professional (QP) – Community Support Team (CST)
Company: Arbor Care Solutions
Location: North Carolina (Community-Based Position)
Job Type: Full-Time
Pay: $22.00 – $28.00 per hour
Schedule: Monday–Friday, 8:00 AM–5:00 PM, with rotating on-call crisis coverage and some weekend availability
Position Summary:
Arbor Care Solutions is seeking a dedicated and compassionate Qualified Professional (QP) to join our Community Support Team (CST). This position provides direct rehabilitative and supportive services to adults with mental health and/or substance use disorders through community-based interventions.
The QP works as part of a multidisciplinary team to help individuals achieve recovery goals, improve daily functioning, reduce symptoms, and successfully integrate into their communities. This role requires flexibility, strong clinical judgment, and participation in a rotating 24/7 on-call crisis response schedule.
Reports To: CST Team Lead
Essential Duties and Responsibilities:
Direct Clinical & Rehabilitative Services:
- Provide face-to-face services in community settings including homes, shelters, and public locations.
- Deliver psychoeducation, skill-building, supportive counseling, and rehabilitative interventions.
- Assist individuals in developing coping skills, emotional regulation, independent living skills, and recovery strategies.
- Support relapse prevention planning and completion of functional assessments.
- Maintain timely and accurate documentation in the electronic health record (EHR) in accordance with Medicaid and agency requirements.
Crisis Response & On-Call Coverage:
- Participate in a rotating 24/7 on-call crisis response schedule.
- Provide in-person crisis intervention services during mental health or substance use emergencies.
- Collaborate with the CST Team Lead and treatment team to assess risk, stabilize situations, and coordinate appropriate care.
- Assist with the development and implementation of crisis plans, WRAP plans, and psychiatric advance directives.
Care Coordination & Case Management:
- Connect individuals with community resources, including housing, healthcare, employment, benefits, and legal services.
- Assist with transitions from hospitals, residential treatment facilities, correctional settings, and other levels of care.
- Coordinate services across multiple systems and ensure follow-through on referrals.
- Advocate for individuals to support community integration and improved quality of life.
Treatment Planning & Documentation:
- Participate in the development, implementation, and review of Person-Centered Plans (PCPs).
- Ensure interventions are goal-oriented, measurable, and clinically appropriate.
- Monitor progress toward treatment goals and communicate barriers to the treatment team.
- Complete all required documentation within established timeframes.
Team Collaboration:
- Attend weekly CST meetings, treatment reviews, and clinical staffing sessions.
- Collaborate with Associate Professionals (APs), Paraprofessionals (PPs), Peer Support Specialists, and other team members.
- Promote a team-based, person-centered approach to service delivery.
Quality Assurance & Compliance:
- Adhere to all Medicaid regulations, agency policies, ethical standards, and clinical best practices.
- Participate in quality improvement initiatives, chart audits, and ongoing training opportunities.
- Ensure all services meet CST service definition requirements and documentation standards.
Qualifications:
Applicants Must Meet One of the Following Requirements:
- Master's degree in a Human Services field and one (1) year of full-time post-graduate experience with individuals with mental health and/or substance use disorders; OR
- Bachelor's degree in a Human Services field and two (2) years of post-degree experience with individuals with mental health and/or substance use disorders; OR
- Bachelor's degree in a non-Human Services field and four (4) years of post-degree experience with individuals with mental health and/or substance use disorders.
Additional Requirements:
- Minimum of one (1) year of experience working with adults diagnosed with mental health and/or substance use disorders.
- Valid North Carolina driver's license.
- Reliable transportation and proof of automobile insurance.
- Strong communication, organizational, documentation, and problem-solving skills.
- Ability to work independently in community-based settings.
- Availability to participate in rotating on-call crisis response, including evenings and weekends.
Training Requirements:
- Complete a minimum of 20 hours of CST-specific training within the first 90 days of employment.
- Participate in required continuing education and ongoing professional development activities.
Compensation & Benefits:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off (PTO)
Schedule:
- Full-Time Position
- Monday–Friday, 8:00 AM–5:00 PM
- Rotating 24/7 On-Call Crisis Coverage
- Some Weekend Availability Required
Why Join Arbor Care Solutions?
At Arbor Care Solutions, we are committed to delivering high-quality, person-centered behavioral health services directly within the community. Our team works collaboratively to support individuals with complex needs through trauma-informed, recovery-oriented care. We value our employees, invest in professional growth, and provide opportunities to make a meaningful impact every day.
If you are passionate about helping individuals achieve recovery and independence while working within a supportive team environment, we encourage you to apply.
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Job Type: Full-time
Pay: $22.00 - $28.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- https://arborcaresolutions.bamboohr.com/careers/44
Work Location: Hybrid remote in Winston-Salem, NC 27106
