Job Summary
We are hiring a hands-on, customer-focused Field Service Technician to join our growing Mobility City of Acton team.
In this role, you will travel in a company van to customers’ homes and facilities to repair, maintain, deliver, and set up mobility equipment. You’ll work directly with seniors, veterans, and individuals who rely on this equipment to maintain their independence.
This is NOT an HVAC or heavy industrial role. It is best suited for someone who enjoys light mechanical repairs, problem-solving, and helping people.
About Us
Mobility City is the leading provider of mobility equipment repair, rental, and sales services in the U.S. We service wheelchairs, scooters, hospital beds, lift chairs, and more through our mobile service vans and retail showrooms.
Our technicians are the frontline of our business, combining technical skills with compassionate customer care.
What You’ll Do
- Drive a company van daily to customer homes and facilities
- Diagnose, troubleshoot, and repair mobility equipment
- Perform routine maintenance (battery replacement, adjustments, parts swaps)
- Deliver, assemble, and demonstrate equipment
- Educate customers on proper use and care
- Complete service documentation and work orders
- Maintain parts inventory and tools in your van
- Build trust and strong relationships with customers
(Field service roles typically involve installation, troubleshooting, repair, and customer education at client locations.)
What We’re Looking For
You are a great fit if you:
- Enjoy working with your hands and fixing things
- Have strong problem-solving skills
- Communicate clearly and professionally with customers
- Are comfortable working independently in the field
- Have patience and empathy working with seniors
Qualifications Required
- Mechanical aptitude (basic tools, repair, troubleshooting)
- Basic electrical or battery troubleshooting ability
- Valid driver’s license with clean driving record
- Ability to lift 50+ lbs
- Strong communication and customer-service skills
- Ability to pass background check
Preferred (Not Required)
- Experience with DME / HME (home medical equipment)
- Experience with mobility equipment (wheelchairs, scooters, beds, lift chairs)
- Experience in:
- Appliance repair
- Equipment repair
- Small engine repair
- Assembly / installation
We will train the right candidate.
Important Role Fit (Read Before Applying)
- Work is performed in the field at customer homes (not just in a shop)
- Daily driving is required
- Work involves light electro-mechanical repairs—not HVAC or heavy industrial systems
(This role prioritizes customer interaction combined with technical troubleshooting skills.) [workstream.us]
Compensation
- Salary: $45,000 – $55,000 per year (based on experience)
- Bonus potential
- Company vehicle, tools, and training provided
Why Join Mobility City?
- Make a real impact helping people live independently
- No high-pressure sales—service-focused role
- Daytime work with stable schedule
- Hands-on, active work environment
- Growing industry with long-term opportunity
Apply Today
If you enjoy hands-on work, solving problems, and helping others—we’d love to meet you.
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- Paid time off
- Safety equipment provided
Application Question(s):
- Are you comfortable driving a company van daily and making service calls in customers’ homes?
- Are you comfortable performing light mechanical and basic electrical repairs (not HVAC or heavy industrial systems)?
- Are you able to lift 50+ lbs and perform hands-on repair work?
- Do you have experience with any of the following? Reply with all that apply
Mobility equipment (wheelchairs, scooters, lift chairs)
DME / HME (medical equipment)
Appliance / equipment repair
Mechanical or assembly work
None
Work Location: In person
