Job Overview
We are seeking a dynamic and experienced Hotel General Manager to lead our hospitality team and oversee all aspects of hotel operations. In this pivotal role, you will drive excellence in guest services, manage financial performance, and ensure the smooth functioning of daily hotel activities. Your leadership will inspire teams, uphold high standards of hospitality, and foster a welcoming environment for guests from diverse backgrounds. The ideal candidate will possess strong managerial skills, a passion for hospitality, and the ability to motivate teams to deliver exceptional guest experiences.
Duties
- Oversee daily hotel operations, including front desk management, housekeeping, food and beverage services, and maintenance to ensure seamless service delivery.
- Lead and supervise hospitality teams, including front desk staff, housekeeping personnel, and other departments, fostering a collaborative and motivated work environment.
- Manage hospitality reservation systems and property management systems (PMS) to optimize room occupancy and revenue.
- Develop and implement strategies for revenue management, pricing, budgeting, and cost control to maximize profitability.
- Maintain high standards of guest service by ensuring compliance with hotel guest service standards and resolving guest issues promptly.
- Oversee financial operations such as managing budgets, controlling expenses, conducting night audits, and preparing financial reports.
- Coordinate human resources functions including staffing, training, performance evaluations, and ensuring compliance with employment laws.
- Utilize managerial communication skills to effectively communicate goals, policies, and expectations across departments.
- Foster a culture of exceptional customer service by promoting guest relations initiatives and ensuring team members deliver memorable experiences.
- Monitor hotel facilities regularly for safety compliance and maintenance needs; oversee property management systems (PMS) updates and upgrades.
- Implement multi-line phone systems protocols ensuring professional phone etiquette while managing reservations and guest inquiries efficiently.
- Promote a positive work environment that encourages teamwork, leadership development, and continuous improvement.
Experience
- Proven experience in hotel management or hospitality leadership roles with supervisory responsibilities.
- Strong background in overseeing daily hotel operations within resort or hotel environments.
- Demonstrated expertise in revenue management, budgeting, financial management, and human resources within the hospitality industry.
- Familiarity with hospitality reservation systems (such as OPERA or similar PMS platforms) and property management systems (PMS).
- Excellent leadership skills with experience managing diverse teams across multiple departments.
- Bilingual or multilingual abilities are highly desirable to effectively communicate with international guests and staff.
- Prior experience working in resort settings or large-scale hotels is preferred; night audit experience is a plus.
- Exceptional customer service skills coupled with effective managerial communication to foster guest satisfaction and team engagement.
Join us as our Hotel General Manager to lead with energy, inspire your team’s potential, and create unforgettable experiences for every guest!
Pay: $48,000.00 - $55,000.00 per year
Benefits:
Work Location: In person
