Medical Billing & Accounts Receivable Specialist
Westlake Consultation Center – Ann Arbor, MI (Hybrid Position)
Westlake Consultation Center is seeking an experienced Medical Billing & Accounts Receivable Specialist to join our growing behavioral health practice. Our clinic currently consists of 5 Nurse Practitioners and 16 Therapists, providing psychiatric and psychotherapy services throughout Michigan.
This position requires a highly organized, detail-oriented professional who can work independently, think critically, and efficiently solve problems. The ideal candidate will have extensive experience with medical billing, insurance claims management, accounts receivable, denials, appeals, and patient account inquiries.
This position requires in-office attendance 2–3 days per month in Ann Arbor, Michigan. Please only apply if you have direct medical billing experience.
Position Summary
The Medical Billing & Accounts Receivable Specialist is responsible for managing all aspects of the revenue cycle, including claim submission, payment posting review, denial management, insurance verification, patient account follow-up, and accounts receivable collections.
The ideal candidate will be comfortable communicating directly with patients regarding insurance benefits, Explanation of Benefits (EOBs), deductibles, copays, coinsurance, and past-due balances.
Essential Duties & Responsibilities
- Submit, review, and track insurance claims for accuracy and timely reimbursement.
- Follow up on unpaid, denied, rejected, and underpaid claims.
- Research and resolve billing discrepancies and claim denials.
- Work directly with insurance companies to facilitate payment resolution.
- Verify insurance eligibility, benefits, deductibles, copays, and coinsurance.
- Verify Medicaid, Medicare, commercial insurance, primary insurance, and secondary insurance coverage.
- Assist patients with insurance-related questions and explain coverage details.
- Review and explain Explanation of Benefits (EOBs) to patients.
- Contact patients regarding outstanding balances and payment responsibilities.
- Navigate insurance portals such as Availity, NaviNet, and payer-specific systems.
- Maintain accurate patient account records.
- Work collaboratively with providers and administrative staff to resolve billing concerns.
- Ensure compliance with HIPAA and all applicable privacy regulations.
- Assist with appeals, reconsiderations, and supporting documentation requests.
- Monitor accounts receivable aging and identify opportunities to improve collections.
QualificationsRequired
- Minimum 1 year of medical billing experience.
- Experience submitting claims and working claim rejections and denials.
- Strong understanding of insurance benefits, deductibles, copays, and coinsurance.
- Experience discussing patient financial responsibility and past-due balances.
- Knowledge of primary and secondary insurance billing.
- Excellent communication and customer service skills.
- Strong organizational skills and attention to detail.
- Ability to work independently while maintaining a team-oriented approach.
- Comfortable speaking with patients and insurance representatives by phone.
Preferred
- Behavioral health or mental health billing experience.
- Experience with Tebra/Kareo.
- Experience with Square or similar payment platforms.
- Experience using Availity, NaviNet, Medicare, Medicaid, and commercial insurance portals.
- Medical coding experience.
Certification such as CPC is welcome but not required.
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k)
- Paid Time Off
- Hybrid Work Environment
Application Questions
- Please describe your experience explaining insurance benefits to patients.
- Have you worked with Tebra/Kareo or Square?
- Do you have experience working claim rejections, denials, appeals, and secondary insurance claims?
- Do you have experience using Availity, NaviNet, or similar insurance portals?
- Are you comfortable working remotely while attending the office 2–3 days per week?
- Are you willing to participate in a paid 1–3 day working interview?
- Please describe your experience explaining EOBs, deductibles, copays, and coinsurance to patients.
Job Details
Position: Full-Time Medical Billing & Accounts Receivable Specialist
Location: Hybrid Remote / Ann Arbor, MI 48104
Industry: Mental Health & Behavioral Health
Schedule: Monday–Friday
To apply, please submit your resume and a cover letter outlining your relevant medical billing and accounts receivable experience.
Pay: $22.00 - $23.00 per hour
Application Question(s):
- Describe your experience using Availity, NaviNet, or similar insurance portals?
- Please describe your experience explaining EOBs, deductibles, copays, and coinsurance to patients.
- Describe your experience working claim rejections, denials, appeals, and secondary insurance claims?
- Are you willing to participate in a paid 1–3 day working interview?
- Are you comfortable working remotely while attending the office 2–3 days per month
- Please describe your experience collecting copays, deductibles, coinsurance, and past-due balances from patients. How comfortable are you discussing financial responsibility with patients, setting up payment plans, and collecting large outstanding balances while maintaining professionalism and excellent customer service? Please provide specific examples from your previous experience.
Work Location: Hybrid remote in Ann Arbor, MI 48105
