Join Our Team at MasterCorp, Inc.!
At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients.
The Executive Director of Housekeeping (EDOH) will oversee one MasterCorp site with 1200+ rooms and/or multiple sites within a limited area and/or high complexity resorts with numerous Associations or brands within assigned division. The EDOH is responsible for providing leadership, motivation, accountability, and development of MasterCorp personnel within the assigned site. Ensuring the assigned site consistently meets quality and timeliness standards and budget objectives. He/she will also develop and maintain a professional and effective relationship with resort management, vendors, and service providers to MasterCorp and develop and maintain a high level of communication and spirit of partnership with site management team, regional and corporate personnel. The EDOH must ensure Company mission statement and values are followed, always motivated by the best interests of the Company, its employees and customers.
Our Values: Every associate must demonstrate our values of:
-
Integrity – We never compromise on our word. We act with transparency – we are a trusted partner.
-
Pride – We are proud of our people and they are proud to work for MasterCorp.
-
Quality – We do things the right way and strive to continuously improve every day.
-
Dependability – We keep our promises. We are accountable for our actions. We meet or beat our deadlines – you can count on us.
-
Respect – We value and appreciate every member of our team. We treat each other as we wish to be treated ourselves.
Competencies Required
-
Communicates Effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
-
Develops Talent – Develops people to meet both their career goals and the organization’s goals.
-
Financial Acumen – Interprets and applies understanding of key financial indicators to make better business decisions.
-
Plans and Aligns – Plans and prioritizes work to meet commitments aligned with organizational goals.
-
Organizational Savvy – Maneuvers comfortably through complex policy, process, and people-related organization dynamics.
-
Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
-
Drives Results – Consistently achieves results, even under tough circumstances.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-
Develop and maintain a high standard of excellence at site.
-
Work with the Division Vice President (DVP) to create and establish plans to ensure site is meeting and/or exceeding established goals and objectives.
-
Ensure site contractual obligations, company policies and procedures are followed.
-
Inspire a positive culture at site.
-
Ensure a sense of urgency exists at site so that units are turned on time.
-
Ensure all reporting requirements are completed.
-
Monitor the key performance indicators of Quality, Timeliness and Budget and ensure site management team is working together to achieve targets. Holds team accountable for measurable results and develops action plans for the team if key metrics aren’t achieved.
-
Ensure that the site has an active recruiting strategy in place - monitoring staffing levels at site, speaking with DVP, field recruiters and HR Manager to communicate strategy and ensure staffing levels are maintained.
-
Ensure there is an onboarding, training and retention strategy in place for team members; working with Executive Housekeeper (EH) and Assistant Executive Housekeeper (AEH) to ensure process is followed and there is the correct selection, onboarding, training, and employee retention and recognition program.
-
Interview, select, onboard, and oversee site personnel training, including EH’s and AEH’s.
-
Manage management team performance, including evaluating, coaching, developing, and disciplining management members as needed.
-
Ensure a safe working environment for all team members, utilizing safety committee meetings, training, and good practices are taking place.
-
Ensure that a transportation strategy is in effect for the site – utilizing vehicles and drivers with efficiency, and all site employees and other assets are following that vehicle safety protocols and program are maintained and in good working order.
-
Consistently and effectively communicate the company objectives to management team through organized and scheduled meetings.
-
Build a professional relationship with resort management and other key members of the resort staff and maintain frequent communication with resort team.
-
Be willing and able to perform duties of Executive Housekeeper as needed.
-
Work irregular hours.
Experience and Education Requirements
-
Minimum five years of progressive responsibility in housekeeping operations with successful mega site responsibility.
-
A proven track record of driving strong performance and key field operations metrics.
-
Outstanding leadership skills. Inspiring interpersonal effectiveness to lead teams, train talent and effect change. Track record of building talent.
-
Language Skills: Effective written and verbal English communication, bi-lingual Spanish a plus.
- Computer Skills: Proficiency with Microsoft Outlook, Word, Power Point, and Excel.
-
Work Environment: Working weekends, holidays and irregular hours.
Other Qualifications
-
Strong writing, verbal presentation, and client facing skills.
-
Outstanding analytical ability with an attention to detail and accuracy.
-
Superior problem solving and reasoning skills.
-
Able to respond quickly to changing priorities and make good decisions.
Travel Requirements
-
Daily travel between assigned sites within close proximity may be required. Overnight lodging is not required to represent multiple sites within similar geographic location
Work Environment
-
This job operates in a professional office environment routinely using standard office equipment such as computers, phones, copiers, faxes, and filing cabinets. This position will also work in an operations environment with odors and/or dust and cleaning and laundry chemicals.
Physical Demands & Frequency
-
Lifting up to 25 pounds: Frequent
-
Pushing/Pulling up to 25 pounds: Frequent
-
Bending and stooping: Frequent
-
Sitting: Occasional
-
Walking: Frequent
-
Climbing of stairs/ladders: Frequent
-
Standing: Frequent
-
Talking: Frequent
-
Hearing: Frequent
-
Reaching: Frequent
-
Use of hands to finger, handle, grasp or feel: Frequent
The Executive Director of Housekeeping is not limited to the above-mentioned job description and may be requested to do additional tasks as directed by MasterCorp Management.
#MasterCorp
Physical Requirements:
This position frequently requires standing, walking, pushing, pulling, moving, lifting (up to 25 lbs), bending, reaching, occasional ascending/descending, and repetitive motions. Employee must be able to perform the
essential functions of the position satisfactorily, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job.
Equal Opportunity Employer Statement:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
________________________________________
Thank you for considering a career with MasterCorp, Inc. We look forward to reviewing your application.
