Overview
Join our dynamic healthcare team as an Administrative Assistant/Medical Front Desk professional, where your energetic and detail-oriented approach will be vital in creating a welcoming and efficient environment for patients and staff alike. In this role, you will serve as the first point of contact, ensuring smooth clinic operations through exceptional administrative and patient service support. Your expertise in medical office procedures, electronic health record (EHR) systems, and health insurance processes will drive the success of our healthcare delivery. This paid position offers an exciting opportunity to grow within a fast-paced clinical setting dedicated to providing outstanding patient care.
Duties
- Greet patients warmly, manage check-in/check-out processes, and verify insurance coverage efficiently using systems like Epic, Meditech, Athenahealth, or eClinicalWorks
- Schedule appointments accurately with attention to patient needs and provider availability, utilizing medical scheduling software such as Tebra
- Verify insurance benefits, perform insurance authorization and pre-authorization procedures, and handle claims submissions for Medicare, Medicaid, and private insurers
- Review medical documentation for completeness and accuracy while adhering to HIPAA regulations and clinical confidentiality policies
- Assist with medical billing and collections by processing payments, following up on unpaid claims, and managing accounts receivable
- Maintain precise electronic health records (EHR) management including documentation review, CPT coding, ICD-9/ICD-10 coding, and updating patient information in compliance with health information management standards
- Handle multi-line phone systems with professionalism, providing excellent customer service while managing inquiries related to appointments, billing, or medical records
- Support clinical staff by preparing care plans documentation and coordinating patient intake processes efficiently
Experience
- Prior experience working in a medical office or clinic environment with a strong understanding of medical terminology and office procedures
- Proficiency in EMR systems such as Epic, Meditech, Athenahealth, eClinicalWorks or similar platforms; experience with Eaglesoft or Dentrix is a plus
- Knowledge of health insurance verification processes including Medicare and private insurance plans; familiarity with CPT coding and ICD coding standards is highly desirable
- Demonstrated ability to manage medical billing cycles and collections effectively while maintaining accuracy in documentation review
- Bilingual skills are preferred to serve diverse patient populations effectively
- Strong computer skills including Microsoft Office Suite (Word, Excel), typing (10 key), and familiarity with electronic health records management software
- Excellent phone etiquette combined with clerical experience in filing, data entry, and multi-tasking in a busy healthcare setting
Join us to make a meaningful impact by supporting our patients’ healthcare journeys through exceptional administrative support. Your dedication will help streamline clinic operations while ensuring compliance with all healthcare regulations. We value energetic professionals committed to delivering top-tier patient service in a collaborative environment.
Pay: $15.00 - $18.00 per hour
Work Location: In person
