Overview
Join our dynamic hospitality team as a Front Desk Agent and Breakfast Attendant, where your energy and hospitality skills will create memorable experiences for our guests from the moment they arrive. In this vibrant role, you will be the first point of contact, delivering exceptional customer service while managing guest check-ins, check-outs, and breakfast service with enthusiasm and professionalism. Your multitasking abilities will ensure smooth operations at the front desk and a welcoming atmosphere during breakfast hours, contributing to our reputation for outstanding guest relations and hospitality excellence.
Responsibilities
- Greet guests warmly upon arrival, providing a friendly and efficient check-in experience while handling reservations using property management systems such as OPERA or similar platforms.
- Manage guest inquiries via multi-line phone systems, offering prompt assistance with room bookings, local information, and special requests.
- Prepare and serve breakfast in accordance with health and safety standards, ensuring a clean, organized, and inviting dining area for all guests.
- Assist guests with check-out procedures, billing questions, and resolving any concerns promptly to enhance guest satisfaction.
- Maintain accurate records of guest stays, reservations, and billing details using hotel management software; perform night audit procedures as needed.
- Uphold hotel emergency procedures by being prepared to respond swiftly to safety incidents or guest emergencies while maintaining composure and professionalism.
- Support guest relations by addressing special requests or issues proactively, demonstrating excellent customer service problem-solving skills.
Requirements
- Proven experience in hospitality management or hotel front desk operations; familiarity with property management systems (PMS) such as OPERA is highly preferred.
- Multilingual or bilingual abilities are a strong advantage for communicating effectively with diverse guests.
- Exceptional customer service skills with a focus on phone etiquette, guest communication, and problem resolution.
- Knowledge of hotel emergency procedures and safety protocols to ensure guest well-being at all times.
- Ability to handle multiple responsibilities simultaneously in a fast-paced environment while maintaining attention to detail.
- Strong organizational skills with experience in night audit processes and resort or hotel experience preferred.
- Excellent interpersonal skills to foster positive guest relations and teamwork within the hotel environment.
Embark on a rewarding career where your enthusiasm makes every guest feel valued! We are committed to providing paid positions that support your growth in the hospitality industry while delivering memorable experiences for our guests every day.
Pay: From $14.50 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
Work Location: In person
