Service Center
CSCS TX
Job Summary
Leads a contact center team in all aspects of daily work including hiring, coaching, and tracking metrics.
Essential Job Duties
-
Provide leadership, coaching, and mentoring to the Contact Center Team
-
Supervise call center group of 20+ representatives in all aspects of daily work and development for future opportunities
-
Determines requirements by working with clients.
-
Resolves problems by clarifying issues and researching alternative solutions.
-
Maintains call center database by entering information.
-
Generates timely analysis on rep call volume, appointments scheduled, assignment conversion.
-
Performs work with a high degree of latitude. Handles the most complex issues.
-
Other duties as assigned including answering phone calls, gathering information, and transfer calls to the appropriate personnel.
Skill/Requirements
-
High School diploma or GED
-
Fleet experience (preferably)
-
Minimum 6+ years of customer service experience
-
Caliber Collision experience preferred
-
Excellent written and verbal communication skills
-
Customer/client orientation
-
Problem-solving skills
-
Leadership skills
Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.
Must be eligible to work in the U.S. with no restrictions.
