About Us:
CyberSolutions is a dynamic, mid-sized Managed IT Service Provider with a team of 19 engineers and technicians. Headquartered in South Carolina, we provide IT support and solutions to business clients across the state, as well as in North Carolina, Georgia, California, Texas, and Florida. We pride ourselves on delivering high-quality, responsive service and building lasting relationships with our clients.
Position Overview:
We are seeking a Dispatcher to join our service delivery team. This individual will be one of two dispatchers responsible for coordinating IT service requests from our business customers. The dispatcher plays a key role in ensuring service tickets are accurately created, scheduled, and resolved efficiently and professionally.
Primary Responsibilities:
- Receive and triage incoming service requests from customers via phone, email, and ConnectWise PSA.
- Create and manage service tickets in ConnectWise PSA.
- Schedule and assign tickets to technicians based on skill set, availability, and priority (remote, on-site, or in-house).
- Monitor ticket progress and follow up with technicians and clients to ensure timely resolution.
- Perform post-resolution reviews of completed tickets to ensure accuracy and customer satisfaction.
- Collaborate with the Service Manager and engineering team to prioritize work and manage workloads effectively.
- Maintain clear and professional communication with customers throughout the service process.
What We're Looking For:
The ideal candidate will:
- Be passionate about helping people and solving problems.
- Demonstrate strong attention to detail while maintaining a broader awareness of priorities.
- Be self-motivated and capable of working independently.
- Possess excellent time management and organizational skills.
- Thrive in a collaborative, team-oriented environment.
- Communicate clearly, professionally, and empathetically.
Requirements:
- High School Diploma or GED (required)
- Basic understanding of IT concepts (preferred)
- Experience with ConnectWise PSA or similar PSA tools (preferred)
- Previous experience in a customer service, scheduling, or coordination role is a plus
Why Join Us?
- Work with a dedicated, close-knit team that values collaboration and service excellence
- Contribute directly to customer satisfaction and team efficiency
- Opportunities for growth in a fast-paced, technology-driven company
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Compensation Package:
- Holiday pay
- Performance bonus
- Yearly bonus
Work Location: In person
