Job responsibilities as an Employee Benefits Account Manager: INDP
- Serve as the point of contact for client and carrier inquiries and provide a response to the inquiry in a timely manner ensuring accuracy.
- Create and maintain internal client files and records as needed, ensuring compliance with company policies and federal and state regulations.
- Attend and participate in client meetings serving as a Subject Matter Expert (SME) for procedural and administrative matters.
- Review plan documents (master application, master policy, summary plan description, administrative service agreements, etc.) ensuring information is complete and free of errors.
- Draft a variety of communication/education documents to be sent to the client announcing new plans or changes to existing plans. Conduct employee meetings or webinars to educate client’s employees.
- Works with clients and carriers to ensure the implementation of the plan paperwork and enrollment process for renewals and/or changing carriers is completed accurately and in a timely manner.
- Providing training and support to clients and their employees in regard to administrative procedures and how the benefits work.
- Qualifications:
- Bachelor's degree from an accredited college or university preferred but not required
- Prior broker experience with employer groups of 100+ employees, benefit/insurance customer service and/or account administration, or related field preferred
- An equivalent combination of education and/or relevant work experience may be substituted in lieu of minimum qualifications
- Must be a critical thinker, with strong communication, interpersonal, multi-tasking, and organizational skills.
- Excellent verbal and written communication skills
- Advanced Excel
- The preferred candidate is a team player with a great attitude, self-motivation and the ability to work in a fast-paced environment.
- Strong communication, interpersonal, multi-tasking, and organizational skills required
- Must be thorough, detail-oriented and is responsible for working with confidential information
- Ability to accommodate immediate requests, perform under short deadlines and coordinate
Pay: $25.00 - $33.00 per hour
Benefits:
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
