Overview
Gigafy is a locally owned and operated fiber internet provider based in Heflin, Alabama. We build and run our own underground fiber network, and we take pride in delivering fast, reliable internet backed by genuinely local, hands-on customer support. As we grow and go head-to-head with the national providers, we're looking for a motivated, highly organized team member to keep our daily operations running smoothly and to help us champion Gigafy across the community.
This is a wide-ranging role for someone who likes to wear several hats and stay on top of a lot of moving parts. You'll be the operational hub connecting our field crews, our office, our marketing, and the property partners we work with. One day you might be coordinating the underground crew's schedule, and the next you're representing Gigafy at a community event or working with our local printer on new marketing materials. If you take ownership, communicate clearly, and take pride in doing things right the first time, you'll fit right in here.
Responsibilities
- Schedule and manage our underground crew and fiber technicians, keeping every employee calendar accurate and up to date
- Maintain real-time awareness of crew assignments, job status, and daily priorities so nothing falls through the cracks
- Communicate regularly with the property managers we partner with across our MDU (multi-dwelling unit) accounts
- Represent Gigafy at local community events and help drive our local-support campaign as we compete with other providers.
- Work with our local printing company to produce marketing materials
- Help reinforce Gigafy's reputation for outstanding, locally based customer support
- Keep the office clean and presentable, coordinating with our cleaning service (twice monthly)
- Perform physical inventory stock takes and keep equipment and supply records accurate
- Prepare and deliver weekly reports to the COO and our Australian team
- Use Excel and Microsoft tools daily, and work comfortably alongside AI assistance to stay efficient
Requirements
- Strong organizational and multitasking skills, with a track record of staying on top of competing priorities
- Proficiency with Microsoft Office, especially Excel
- Comfort using AI tools to work smarter and faster
- Excellent written and verbal communication and a professional, customer-first attitude
- Self-motivated and dependable, with a genuine sense of ownership
- Comfortable with the physical side of the role (stock takes, moving equipment)
- A real connection to and enthusiasm for the local community is a big plus
Join us as an Office Operations Manager to lead our administrative excellence! Bring your energy, expertise, and enthusiasm to help us create an efficient workplace where every team member can thrive!
Pay: $40,000.00 - $47,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Ability to Commute:
- Heflin, AL 36264 (Required)
Work Location: In person
