POSITION SUMMARY
The Housing Daytime Program Supervisor is responsible for the daily operations of assigned housing programs, including programs serving transgender and gender-expansive youth experiencing homelessness. This position plays a critical leadership role in creating a safe, affirming, trauma-informed, and inclusive environment that supports the well-being, dignity, and independence of LGBTQ+ young people.
SCHEDULE: Sunday- Thursday or Tuesday - Saturday
LOCATION: Manhattan and Brooklyn
KEY RESPONSIBILITIES
Staffing & Scheduling
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Create and manage monthly & daily staff schedules
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Ensure all shifts are fully covered; coordinate call outs and last minute coverage
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Participate in hiring, onboarding and training of Youth Counselors
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Provide direct supervision to Resident Advocates (7am-3pm & 3pm-11pm)
Supervision & Staff Development
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Conduct regular supervision with Youth Counselors
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Provide real time coaching and guidance
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Address staff performance concerns and escalate as needed
Daily Operations
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Ensure sites are safe, stocked, clean and functional
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Oversee food and supply tracking/ordering in collaboration with the Operations Team
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Ensure work orders are submitted and followed up on
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Maintain smooth day to day program flow
Resident Support & Crisis Management
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Lead real-time crisis intervention and de-escalation
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Address resident concerns, grievances & conflicts
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Ensure residents are connected to services and engaging with care teams
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Provide immediate response to incidents and ensure proper documentation
Administrative Oversight
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Ensure completion and accuracy of:
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Log books
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Incident reports
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Resident charts
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Group notes & binders
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Support audit preparation and compliance processes
Communication & Coordination
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Serve as main point of contact for daily program updates
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Communicate key issues to Director of Housing Programs
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Participate/lead treatment team & staff meetings
On-Call Requirements
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Provide on-call support from 7am-7pm on scheduled workdays
QUALIFICATIONS
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High School Diploma or equivalent required
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Minimum of two (2) years of experience in residential, shelter, supportive housing, transitional living or youth serving programs
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Minimum of one (1) year of supervisory or leadership experience including coaching, scheduling and overseeing youth-facing staff
PREFERRED QUALIFICATIONS
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Experience working with LGBTQIA+ youth, young adults experiencing homelessness or other vulnerable populations
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Knowledge of trauma-informed care, harm reduction, positive youth development and crisis intervention models
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Experience participating in hiring, onboarding and training of direct care staff
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Experience supporting compliance activities, audits and quality assurance processes
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Familiarity with residential housing regulations, documentation standards and program operations
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Bilingual or multilingual skills are a plus
WORK ENVIRONMENT & PHYSICAL DEMANDS
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Primarily works in a 24 hour residential housing environment
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Frequently walks throughout the site to monitor safety, conduct room checks and support staff and residents
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Will be required to respond to behavioral crises, emergencies and other high-pressure situations requiring sound judgment and timely decision-making
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Occasionally lifts and moves supplies weighing up to 25 pounds and assists with maintaining an organized program environment
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Must be able to travel between housing sites as needed
CORE & ROLE-SPECIFIC COMPETENCIES
AFC Core Competencies (examples)
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Mission alignment and commitment to affirming, youth-centered practice
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Cultural humility and ability to work effectively with diverse LGBTQ+ youth populations
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Trauma-informed, strengths-based approach to service delivery and collaboration
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Clear communication, professionalism, and accountability
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Adaptability, sound judgment, and ability to respond calmly in fast-paced environments
Role-Related Competencies (examples)
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Provides clear direction, coaching, accountability and support to Youth Counselors
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Effectively manages staffing, scheduling, coverage and overall program operations
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Responds calmly and confidently to emergencies while exercising sound independent judgment
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Maintains effective communication with staff, leadership and interdisciplinary teams to ensure continuity of care
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Promotes a safe, respectful, trauma-informed and affirming environment that supports resident well being and engagement
BENEFITS & TOTAL REWARDS
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Medical, Dental, and Vision Insurance
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401(k) with up to a 5% employer match (vested after five years)
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Generous Paid Time Off, Sick Leave, Personal Leave, and 12 Paid Holidays
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Employee Assistance Program (EAP)
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Professional Development Opportunities
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Mission-driven, inclusive workplace culture
