SUMMARY
The Receptionist serves as the first point of contact for every person reaching out to our firm and is responsible for making a fantastic and lasting first impression with our callers, visitors and clients. Responsibilities include providing a welcoming and professional reception area presence, managing the flow of callers and visitors, and performing administrative tasks to support the team/office.
ESSENTIAL FUNCTIONS
Greeting and Welcoming:
- Greet and assist visitors and clients in a courteous and professional manner.
- Direct visitors to the appropriate person or department.
- Manage and monitor the visitor log.
Phone and Communication Management:
- Answer, screen, and forward phone calls in a timely and efficient manner.
- Answer all calls within two rings.
- Take accurate messages and ensure they are promptly delivered.
- Respond to general inquiries via phone, email, or in person.
Administrative Tasks:
- Perform clerical duties such as filing, photocopying, and scanning documents.
- Schedule and coordinate appointments, meetings, and conference room bookings.
- Maintain office supplies inventory and reorder as needed.
- Prepare welcome bags for new clients.
Mail and Package Handling:
- Receive, sort, and distribute incoming mail and packages.
- Prepare and send outgoing mail and packages.
Office Coordination:
- Support various departments with administrative tasks as needed.
- Assist with organizing company events and meetings; order food as needed.
Compliance and Security:
- Ensure that the front desk area is clean and organized.
- Follow company policies regarding visitor access and security procedures.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Education: High school diploma or equivalent; additional qualifications in office administration or related fields are a plus.
Experience: 2-3 years previous experience as a receptionist or in a customer service role preferred.
Skills:
· Excellent verbal and written communication skills.
· Proficient in Microsoft Office Suite (Word, Excel, Outlook).
· Strong organizational and multitasking abilities.
· Professional appearance and demeanor.
· Ability to handle confidential information with discretion.
ADDITIONAL QUALIFICATIONS
Prior experience working in a law office is desirable, but not required.
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
