Customer Service Representative
Rocket Pest Control is an out of this world company looking for the best people to help us be the trusted choice in pest control!
Full-Time | Non-Exempt
Pay: $18.00/hour + Monthly $500 Performance Bonus for top Performer
Call Center Hours: Monday - Friday, 7:30AM - 6:00 PM, occasional Saturdays (till 2PM)
Location: In office only. Tampa, FL
About Us
Rocket Pest Control is a rapidly growing company dedicated to protecting homes, families, and businesses with safe, reliable pest control solutions. We take pride in delivering exceptional service while fostering a culture where employees can grow and succeed.
Position Overview
We are looking for a motivated Customer Service Representative who thrives in a fast-paced environment, taking up to 65 calls per day and is passionate about helping customers. This role offers career growth opportunities in areas such as Sales, Retention, and Operations.
Benefits & Perks
- 8 paid company holidays
- Earn up to 10 days paid time off per year
- Medical, Dental, and Vision insurance
- Retirement 401(k) Plan with company match, up to 5%
- Company-paid life insurance and short-term disability
- Employee Assistance Program
What Makes You Successful
- Strong problem-solving and attention to detail
- Professional, team-oriented mindset
- Ability to build rapport with customer and co-workers
- Comfort working in a fast-paced, high-volume environment
Key Responsibilities
- Handle inbound and outbound customer calls, upwards of 65 per day
- Assist customers with service inquiries, scheduling, and account updates
- Process payments and resolve billing concerns
- Enter and maintain accurate customer records in PestPac
- Schedule inspections and service appointments
- Respond to customer inquiries via phone, text, and email
- Support sales team during high-volume periods
- Meet performance metrics and service goals
Qualifications
Required:
- High school diploma or equivalent
- Strong customer service and communication skills. Prior customer service or inside sale experience, preferred.
- Ability to multitask across multiple systems, including Microsoft (Word, Excel, Outlook)
Additional Requirements:
- Reliable transportation. Location is near a bus line.
- Ability to pass background check and drug screening
Equal Opportunity Employers
Rocket Pest Control is committed to providing equal employment opportunities to all applicants and employees.
Required
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
