Cable Technician Operations Supervisor
Lead. Develop. Deliver Excellence.
We’re looking for a hands-on, high-impact leader to step into the role of Cable Technician Operations Supervisor—someone who thrives in the field, leads from the front, and knows how to turn a good team into a great one.
If you’re passionate about developing technicians, driving performance, and delivering top-tier customer experiences, this is your opportunity to make a real impact.
What You’ll Do
As a key leader in our operations, you’ll own both team performance and service delivery:
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Lead & Develop Talent – Coach, mentor, and elevate a team of cable technicians through hands-on training, performance management, and career development
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Drive Daily Operations – Plan routes, schedules, and workloads to maximize efficiency and minimize downtime
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Be the Problem-Solver – Step in on complex installs and service issues, guiding your team to fast, effective resolutions
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Own Quality Control – Conduct field audits, inspect completed work, and ensure every job meets our high standards
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Champion Safety – Enforce safety protocols and ensure compliance with all regulations and company policies
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Deliver Results – Monitor KPIs like completion rates, first-time fix, and customer satisfaction—and take action to improve them
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Bridge the Gap – Act as the connection between customers and technicians, ensuring clear communication and exceptional service
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Manage Resources – Oversee tools, inventory, and materials to keep your team equipped and ready
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Improve the Business – Identify inefficiencies and implement smarter, faster ways to get the job done
What You Bring
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Proven leadership experience in telecommunications, cable, or a related field
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Strong technical expertise in installation, troubleshooting, and repair
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A player-coach mentality—you lead by example and aren’t afraid to get your hands dirty
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Ability to manage multiple priorities in a fast-paced environment
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Strong communication skills with both field teams and customers
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A data-driven mindset with experience using metrics to improve performance
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Solid understanding of safety standards and compliance requirements
Preferred Experience
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3–5 years in cable, fiber, or telecom operations
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2+ years leading or supervising field technicians
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Technical certifications or telecom-related education (a plus, not required)
What You’ll Get
We take care of our leaders so they can take care of their teams:
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Competitive Pay – Your leadership and results matter here
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Full Benefits Package – Medical, dental, vision coverage
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401(k) with Company Match – Invest in your future
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Company Vehicle + Gas Card – Take the hassle out of travel
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Company Phone – Stay connected and supported
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Uniforms Provided – One less thing to worry about
Why This Role?
This isn’t just a supervisor job—it’s a chance to:
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Build and shape a high-performing team
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Influence operations and drive real improvements
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Grow your career in a fast-moving, essential industry
If you’re ready to lead from the front, make an impact, and grow with a company that values performance and people, we want to hear from you.
