Position: Customer Service Representative
Vintners Logistics, LLC - Kennewick Washington
Responsibilities:
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Provide excellent customer service by phone & email
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Greet will call customers and visitors, complete sign-ins, coordinate in and out shipments
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Receive and process customer orders in warehouse and transportation management systems
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Conduct customer calls as needed for order coordination, changes, payments and account status
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Respond to customer inquiries via phone calls or email
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Coordinate between the transportation and warehousing departments ensuring customer orders are picked, shipped and documented correctly
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Set up new customer accounts & related customer onboarding activities
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Process warehouse receiving; including system entry & item creation as needed.
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Complete & verify bi-weekly compliance reporting
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Assist in inventory counts, month end closing and related operational duties
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Document filing, scanning, & processing
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Verify warehouse charges for customer billing
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Set up rates/rate changes in warehouse system annually or as required
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Maintain Strong written & verbal communication skills with team and customers
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Maintain a positive & productive relationship with team members, management & customers.
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Preform other administrative duties as assigned.
Desirable characteristics:
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Detail orientated
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Team player who is adaptable to change.
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Solution orientated.
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Self-directed
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Willing to be cross trained on additional systems.
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Support continuous improvement
Experience & Education:
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High school diploma or GED
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Prefer AA in business
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Minimum 2 years of prior warehousing and transportation experience
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Microsoft Office suite including word and excel
Benefits:
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Monday – Friday office environment with seasonal overtime as required.
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PTO
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Employer Sponsored Health, Vision, Prescription & Life insurance
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Additional Supplemental Coverages Available
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(8) Paid Holidays
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401k with Employer Contribution
Hourly Rate Range:
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Depending upon experience and education
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$20.62 - $26 per hour
