Job Description:
ESSENTIAL DUTIES & RESPONSIBILITIES
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Promote and ensure best-in-class customer experience through consistent and effective coaching/development of branch staff
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Ensure all branch employees adhere to the standard of owning all inquiries and replying with 24 hours.
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Manage day-to-day sales efforts of the branch including frequent, active coaching of all branch retail staff; build referral and service skills to produce consistent, measurable results
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Manage branch staff ensuring that appropriate bank policy and procedures are followed in all aspects of branch operations, security and compliance; ensure efficient daily operation of the branch
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Prepare and deliver performance evaluations and recommend salary/bonus adjustments, with input from Branch Manager; counsel/discipline employees when needed; coordinate branch staff training when needed
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Manage as well as execute the process of assisting customers with issues and/or questions relating to their accounts, including the establishment of new account and services
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Monitor branch activities for compliance with BSA and AML, reporting appropriate items to BSA Officer
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Maintain an environment that fosters teamwork
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Responsible for maintaining office building, grounds, equipment and fixtures
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Prepare reports for management as required
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Establish and help to attain internal performance objectives for branch office business volume, deposits, and quality of audit reports
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Provide and maintain a professional business-like atmosphere within the branch
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Support the Branch Manager by representing the bank in the community
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Oversee daily ATM settlement, safe deposit box program, where applicable; and daily distribution of daily tasks when applicable.
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Perform additional duties as requested, needed or assigned
Experience and Skills:
JOB REQUIREMENTS
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Ability to supervise, monitor and evaluate the work of others
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Highly motivated and experienced managing multiple direct reports
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Fluent in written and verbal English communication skills
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Demonstrate and promote high ethical standards and behaviors
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Participation in community organizations and events required
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Ability to build strong relationships across the organization, exceed customer expectations, adapt to change.
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Must have reliable transportation ; must be flexible and able to adapt to new job locations and re-assignments as directed
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Ability to work a flexible schedule based on the hours of operation of the Bank, including Saturday mornings. May include providing coverage at other locations, as necessary.
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Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)
EDUCATION & EXPERIENCE
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Bachelor's degree highly desired or equivalent experience/combined education required
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Banking industry experience highly preferred
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Three to five years of previous experience as a customer service representative in order to assist branch retail staff
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Extensive background in bank operating policies and procedures, banking regulations (state and federal), employee development and public relations
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Proficient in Microsoft Office
WORKING CONDITIONS/PHYSICAL DEMANDS
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Normal business office environment
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Ability to lift 30 pounds.
From: Needham Bank
