Position Summary
Apogee Club is seeking a highly polished, service-driven, and experienced Operations Manager to support the Director of Villas in overseeing the daily operations of our luxury Villas division and Club public areas.
This individual will serve as the Director of Villas’ second-in-command and must possess exceptional leadership skills, strong operational knowledge, and a passion for delivering an unparalleled member and guest experience within an upscale private golf club environment.
The ideal candidate will be an exemplary hospitality professional with impeccable attention to detail, outstanding communication skills, strong financial awareness, and the ability to lead multiple departments while maintaining the highest luxury service standards.
Essential Responsibilities
Villas & Front Office Operations
· Assist the Director of Villas with the overall operation of 148 luxury Villas and Club public areas.
· Oversee daily Front Office/Villas Host operations, ensuring seamless arrivals, departures, member recognition, and personalized service.
· Supervise the Villas Host team, which also serves as Concierge and PBX Operators for the Club.
· Ensure the team provides exceptional concierge-level service while assisting members and guests with dining reservations, golf tee times, spa reservations, tennis lesson requests, transportation arrangements, restaurant reservations both on and off property, and all personalized requests.
· Oversee and ensure timely pre-arrival communication with members and guests, including personalized pre-arrival emails, villa preparation coordination, and special requests.
· Assist with coordinating helicopter arrivals and landings on property in collaboration with Golf Outside Operations and Security teams.
· Coordinate and maintain relationships with outside vendors and third-party service providers to ensure seamless luxury service experiences.
· Oversee third-party laundry and dry-cleaning services, ensuring quality control, timeliness, and proper billing procedures.
· Coordinate third-party spa therapist arrangements and wellness-related requests for members and guests.
· Maintain strong room control awareness, villa inventory management, occupancy strategies, and operational readiness.
· Oversee villa assignments, early arrivals, departures, VIP accommodations, and special requests.
· Ensure Villas are released on time while maintaining Apogee’s luxury standards and attention to detail.
· Assist with inventory controls and operational supply management for Villas operations.
· Oversee mini bar operations and supervise Mini Bar Attendants to ensure proper stocking, presentation, inventory controls, and luxury service standards.
· Assist with ordering and maintaining operational supplies for Villas, locker rooms, comfort stations, maintenance buildings, public areas, and departmental operational needs.
· Support operational coverage as needed, including evenings, weekends, holidays, and high-volume periods.
Housekeeping, Laundry & Public Areas Operations
· Oversee Housekeeping Managers and housekeeping operations for Villas, Club public areas, staff housing locations, laundry operations, trailers, Kenna House, and the Performance Center.
· Ensure exceptional cleanliness, presentation, organization, and preventive maintenance reporting throughout the property.
· Oversee the cleanliness and upkeep of both staff housing locations to ensure company standards are consistently maintained.
· Ensure housekeeping staff properly maintains employee locker rooms, staff restrooms, operational trailers, maintenance areas, and back-of-house spaces throughout the Club.
· Oversee the cleanliness and presentation standards of Kenna House — a luxury 6-bedroom estate featuring a private swimming pool rented daily, monthly, and seasonally to members and their guests.
· Supervise laundry operations, linen controls, inventory management, and operational organization for the department.
· Oversee and maintain accountability for the third-party overnight cleaning company to ensure all overnight cleaning responsibilities and Club standards are consistently met.
· Monitor inspection standards, operational efficiency, labor productivity, and departmental accountability.
· Support training, coaching, and development of housekeeping leadership and line-level employees.
· Work closely with the Engineering team to coordinate villa preventive maintenance projects, out-of-order villas, repairs, follow-up items, and operational readiness.
Revenue & Reservations
· Assist with revenue strategy, villa inventory management, and selling strategies to maximize occupancy and revenue opportunities.
· Work closely with the Reservations department to ensure accuracy, luxury service standards, and strategic villa assignments.
· Understand forecasting, room revenue, budgeting, payroll controls, and labor management.
Financial & Administrative Support
· Assist with payroll review, labor management, billing processes, folios, adjustments, and operational reporting.
· Maintain strong knowledge of billing procedures, member charges, room revenue, and operational expenses.
· Ensure departmental compliance with Club standards, policies, and procedures.
Leadership & Team Development
· Lead by example with professionalism, integrity, accountability, and a hands-on approach.
· Foster a culture of teamwork, urgency, luxury service, and operational excellence.
· Coach, mentor, and develop team members while maintaining accountability and high performance standards.
· Maintain excellent relationships with members, guests, vendors, and fellow department leaders.
Qualifications
· Minimum 5 years of luxury hospitality or upscale private club/resort experience required.
· Previous management experience in Villas, Rooms Division, Front Office, or Resort Operations strongly preferred.
· Strong understanding of luxury service standards and member relations.
· Knowledge of housekeeping operations, room control, reservations, payroll, revenue management, billing procedures, laundry operations, inventory management, and luxury property operations.
· Exceptional communication, leadership, organization, and problem-solving skills.
· Ability to multitask and perform effectively in a fast-paced luxury environment.
· Professional appearance, polished demeanor, and service-oriented personality required.
· Bilingual English/Spanish preferred.
· CAM License is a plus.
Ideal Candidate Profile
The ideal candidate is:
· Highly polished and professional
· Service-oriented with exceptional member relation skills
· Hands-on and operationally strong
· Financially aware and business-minded
· Calm under pressure with excellent decision-making abilities
· Organized, accountable, and detail-oriented
· Passionate about luxury hospitality and team development
· An exemplary leader who inspires excellence through actions and professionalism
· Able to anticipate member needs while delivering white-glove personalized service at all times
Pay: $75,000.00 - $95,000.00 per year
Work Location: In person
