About the Position
This is not your typical receptionist position.
As the Receptionist / Customer Experience Coordinator, you'll be the first impression of General Bottle and help coordinate the daily flow of our office.
Your job is to make sure customers never feel forgotten.
You'll help coordinate communication between customers, sales, and the warehouse, monitor customer pickups, process paperwork, maintain our front office, and help ensure our facility always reflects the professionalism of our company.
We're looking for someone who enjoys staying organized, solving problems, and taking ownership.
Responsibilities
- Welcome every customer with a friendly, professional attitude.
- Answer and direct incoming phone calls.
- Coordinate customer flow throughout the office.
- Monitor Will Call orders and communicate with the warehouse to help ensure efficient customer pickups.
- Keep customers informed of order status and wait times.
- Coordinate communication between customers, sales representatives, and warehouse staff.
- Process customer credit applications and maintain customer records.
- Coordinate employee lunches and breaks to ensure customer service coverage is always maintained.
- Help oversee the appearance of the showroom, waiting area, restrooms, parking lot, and other customer-facing areas by coordinating daily upkeep and assisting when needed.
- Restock customer amenities and office supplies.
- Assist with mail, administrative tasks, and other office responsibilities.
- Continuously look for opportunities to improve the customer experience and help keep the office running smoothly.
Who We're Looking For
We're looking for someone with potential.
You don't need years of experience—we're happy to train the right person.
The ideal candidate is:
- Friendly and professional
- Intelligent and eager to learn
- Organized and detail-oriented
- A strong communicator
- Dependable and accountable
- Comfortable multitasking in a fast-paced environment
- Proactive and willing to take initiative
Customer service or office experience is a plus, but not required.
Recent college graduates are encouraged to apply.
Why Join General Bottle?
This is more than an entry-level front desk position. You'll be trusted with real responsibility from day one and play an important role in how customers experience our company.
If you're looking for a place where you can learn, grow, and make a meaningful impact, we'd love to hear from you.
Pay: From $21.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Preferred)
Language:
- Spanish (Preferred)
- English (Required)
Ability to Commute:
- Los Angeles, CA 90031 (Required)
Work Location: In person
