A busy urology practice with eighteen locations spread throughout the Dallas metroplex is looking for a customer-focused office professional to perform collections, filing claims, handle appeals, and correspondence with Payers .
ESSENTIAL DUTIES OF THIS POSITION INCLUDE:
As an Collections Specialist, candidate will be responsible for the following summary of duties:
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Prioritize tasking and utilize tasking for daily work
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Follow up on all claims from billing through final resolution
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Correct and identify billing errors and resubmit claims to insurance carriers
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Review insurance EOB and initiate appeals and as necessary
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Respond to Payer’s request for additional information/documentation
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Posting account adjustments as a result of written communication from third parties (i.e. certain contractual adjustments)
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Answer incoming calls and assist insurance carriers with their requests
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Communicate patient responsibility with patient
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Collect on patient balances and/or establish payment plan
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Review weekly schedules for patients with upcoming appointments, contact patient and communicate to front desk arrangements made to collect balances
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Return mail (patient statements), contact patient to obtain correct billing address and/or payment
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Answer incoming calls and assist patients with their billing inquiries
