The College of Arts and Sciences at the University at Buffalo is seeking a Instructional Support Technician. This position interfaces with University faculty, staff, business partners and students. They will respond to work orders for desktop support of MacOS and MS-Windows systems.
In this role, you will:
- Provide analytical thinking skills and ability to use analogies to troubleshoot and resolve problems.
- Effective time management and ability to prioritize are essential because technical issues arise with little or no warning of the nature or extent of the problem.
- Support college-wide desktop refreshment and department purchases by imaging, deploying, personalizing, and maintaining MacOS and, secondarily, MS-Windows workstations.
- Support on-going project work related to Apple and MacOS products.
- Perform other duties relevant to the area of technical and software support within CASet (e.g., tracking the resolution of technical issues, creating documentation, identifying processes for continued service improvement, etc.).
- Deploy, configure, and support servers and workstations, both physical and virtual, used by CAS faculty, staff, and students.
- Deploy, configure, and support macOS and iOS devices used by CAS faculty, staff, and students.
- Author, produce, and maintain technical reference documentation for users and IT staff
Learn more:
- Our benefits, where we prioritize your well-being and success to enhance every aspect of your life.
- Being a part of the University at Buffalo community.
University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.
