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Member Experience Associate

Job Details

Description:

Engage people in ways that:

Welcome: Smile, greet people by name, introduce yourself

Connect: Ask questions, share stories, introduce people to other staff and members

Support: Affirm and encourage staff and members

Invite: Share opportunities to get involved and give back to the community

Welcome, greet, and check in all members and guests and acknowledge those exiting the facility. Receive telephone calls and provide membership and program information to callers.
Be Knowledgeable and communicate with members and guests regarding program information, membership policies and procedures, and building schedules.
Process new and renewal membership payments, register members and participants for all classes and programs, and update member information.
Monitor the behavior of members and guests to ensure their safety; communicate with emergency dispatchers during an emergency and provide first aid as requested.
At all times, model, reinforce, and abide by the YMCA core values of Caring, Honesty, Respect, and Responsibility and the YMCA Code of Conduct.
Maintain strict confidentiality of all membership information.
Perform daily closeout and a cash balance of money received during the shift and balance the cash drawer.
Monitor the coffee station and prepare and serve coffee as needed.
Keep the membership area and lobby area organized, clean, and functional.
Participate as requested with the annual Partner with Youth Campaign
Attending all staff meetings and training as required
Flexible availability per agreement upon hire
Adheres to all YMCA of Greater Flint policies (including the appearance policy), procedures, rules, regulations, and best practices.
Other duties as assigned.

Requirements: