- Tracking preventative care requests. Works with members and Care Managers to connect members to preventative care providers and schedule appointments
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Registering members for vaccine appointments in community and home
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Troubleshooting issues member experience with medical providers and appointments
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Coordinating care management mailings
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Provides administration and department support for care management team. Assists in completing activities related to different projects/initiatives in support of departmental goals.
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Maintains and supports documentation, logs and data entry to monitor activity and/or outcomes in support of departmental goals as needed.
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Back-up to the Member Service/Transportation department and offer coverage/assistance as needed.
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Performs other duties as assigned.
Specific Knowledge, Skills, and Abilities:
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Proficient in the use of office equipment and the computer; Microsoft Word and Excel.
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Self-directing, good organizational and interpersonal skills.
Required Education, Experience, and Licenses:
- 1 year satisfactory office experience; experience in Health Care, desired.
- Bilingual preferred (Spanish, Mandarin, Cantonese, Bengali).
