Join Our Team at Pacific Water Conditioning!
Are you ready to join a stable, family-owned company that values teamwork, customer service, and long-term growth?
Pacific Water Conditioning is hiring a Customer Support Administrator to help us continue delivering exceptional service to our valued customers throughout Ventura County and surrounding areas.
For over 60 years, Pacific Water Conditioning has built a strong reputation for integrity, reliability, and customer care. We’re proud to be a locally owned company with a close-knit team environment where employees are supported, cross-trained, and encouraged to grow.
If you enjoy staying busy, helping customers, and being part of a team that wears many hats, we’d love to meet you.
About the Role
As a Customer Support Administrator, you’ll serve as one of the primary points of contact for our customers while helping support the daily operations of our office and service team.
This is a hybrid role that combines:
- customer service
- scheduling and dispatch support
- administrative coordination
- billing and payment support
You’ll answer incoming calls, coordinate service and installation appointments, assist customers with billing questions, process payments, maintain account records, and support overall office operations in a fast-paced environment.
This role is best suited for someone who enjoys a fast-paced office environment, can manage multiple priorities at once, and stays organized under pressure.
What We’re Looking For
We’re seeking someone who is:
- organized and detail-oriented
- customer-focused and professional
- confident communicating on the phone
- assertive yet personable
- adaptable and willing to help wherever needed
- a strong team player who thrives in a collaborative environment
This role handles approximately 25–50 customer calls per day, so comfort with multitasking and staying composed under pressure is important.
Qualifications
- Strong organizational and multitasking skills
- Excellent phone and communication skills
- Ability to resolve customer concerns professionally and efficiently
- Experience with scheduling, administrative support, or customer service preferred
- Familiarity with accounts receivable, invoicing, and collections is a plus
- Experience using CRM systems, Microsoft Office, and POS/payment systems preferred
- Bilingual (English/Spanish) skills are highly encouraged
- Previous office or customer service experience preferred, but we are willing to train the right candidate
Responsibilities Include
- Answering and processing customer phone requests
- Scheduling service and installation appointments
- Supporting dispatch and technician coordination
- Handling billing questions and customer payments
- Maintaining accurate customer account records
- Assisting with accounts receivable tasks including invoicing and payment tracking
- Conducting collections outreach for past-due accounts
- Coordinating payment plans and resolving account concerns
- Providing general administrative and office support as needed
Why Work with Pacific Water Conditioning?
- Family-owned and locally operated for over 60 years
- Stable, long-term company with an established customer base
- Supportive team-oriented environment
- Cross-training and growth opportunities
- Consistent full-time schedule
- Opportunity to build valuable office and operations experience
At Pacific Water Conditioning, you’re not just filling a position — you’re becoming part of a dependable team that values hard work, professionalism, and customer care.
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
