Position Summary
Ingomar Club is seeking a friendly and service-oriented Member Success Coordinator to provide exceptional support to members throughout every stage of their club experience. This fully remote position serves as the primary point of contact for membership inquiries, reservations, event registration, account assistance, and member communications. The Member Success Coordinator plays a key role in fostering long-lasting relationships while ensuring every interaction reflects the club's commitment to outstanding hospitality.
The ideal candidate is an excellent communicator, highly organized, and passionate about creating memorable member experiences.
Responsibilities
Member Support
- Serve as the primary point of contact for members via phone, email, chat, and other digital communication channels.
- Respond to inquiries regarding memberships, club amenities, dining reservations, events, and member benefits.
- Provide prompt, courteous, and professional assistance while maintaining a high level of service.
- Escalate specialized requests to the appropriate department when necessary.
Membership Experience
- Assist with new member onboarding and welcome communications.
- Support membership renewals, account updates, and profile maintenance.
- Coordinate member communications regarding upcoming events, promotions, and club activities.
- Build positive relationships that encourage long-term member satisfaction and retention.
Reservations & Event Coordination
- Coordinate dining reservations, event registrations, and special requests.
- Monitor reservation schedules and communicate updates to members.
- Support administrative planning for club events and seasonal programs.
- Follow up with members to ensure a positive experience after events and activities.
Administrative Support
- Maintain accurate membership records and electronic files.
- Perform data entry and update CRM or membership management systems.
- Prepare reports, correspondence, newsletters, and administrative documentation.
- Assist with operational projects and other administrative duties as assigned.
Qualifications
Required
- High school diploma or equivalent.
- Minimum 1 year of experience in customer service, hospitality, membership services, hotel operations, event coordination, retail, office administration, call center operations, or administrative support.
- Excellent verbal and written communication skills.
- Strong organizational, multitasking, and time-management abilities.
- Ability to work independently in a fully remote work environment.
- Proficiency with Microsoft Office, Google Workspace, CRM platforms, and web-based business applications.
Preferred
- Associate's or Bachelor's degree in Hospitality Management, Business Administration, Communications, or a related field.
- Experience working for a private club, country club, hotel, resort, restaurant, tourism organization, or hospitality business.
- Familiarity with membership management software, reservation systems, CRM platforms, or event registration tools.
- Previous remote work experience.
- Experience supporting customer loyalty or membership programs.
Skills
- Member relations
- Customer service
- Reservation coordination
- Event support
- Communication
- Organization
- Time management
- Relationship building
- Problem-solving
- Attention to detail
Pay: $51,687.65 - $62,247.49 per year
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
Work Location: Remote
