Job Title: Part-Time Retail Sales Associate
Location: North Olmsted - Parlor Location
Reports To: Store Manager / Assistant Store Manager
Position Overview
At Malley’s Chocolates, our Part-Time Retail Sales Associates are the face of our brand—delivering warm, memorable customer experiences and supporting the daily operations of the store. Whether helping a customer select a gift or restocking a display, Sales Associates bring enthusiasm, teamwork, and pride to every shift. This role is ideal for someone who enjoys interacting with people, takes pride in a clean and organized space, and thrives in a fun, fast-paced retail setting.
Key Responsibilities
Quality of Work
Customer and Team Interactions
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Greet every customer with a friendly, helpful attitude.
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Create positive shopping experiences by offering knowledgeable assistance and warm service.
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Work well with teammates to maintain a cooperative and upbeat environment.
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Handle customer complaints or concerns professionally, seeking help from a manager when needed.
Store Presentation
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Keep displays neat, clean, and fully stocked.
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Follow store guidelines for merchandising and visual standards.
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Take pride in maintaining the appearance of the sales floor, counters, and common areas.
Product Knowledge and Procedures
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Learn about Malley’s products and current promotions to assist customers with recommendations.
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Follow all store policies and procedures, including cash handling and safety practices.
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Ask questions and seek clarification when unsure of store procedures.
Attendance and Reliability
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Arrive on time and ready to work all scheduled shifts.
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Stay focused and productive while on the floor, contributing to store operations throughout the shift.
Sales and Performance
Sales Skills
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Use suggestive selling to promote seasonal items, Founders Favorites, and featured products.
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Support the store’s sales goals by recommending items that enhance the customer’s purchase.
Store Goals Contribution
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Understand how daily tasks support the store’s overall performance.
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Complete assigned tasks thoroughly and on time to help meet team objectives.
Autonomy and Initiative
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Take ownership of responsibilities and follow through without constant direction.
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Look for opportunities to assist teammates and customers throughout the shift.
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Keep busy during slower times by restocking, organizing, or preparing for the next customer.
Adaptability and Continuous Improvement
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Be open to learning new procedures, product information, and store technology.
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Embrace feedback from managers and apply it to improve performance.
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Adjust quickly to changing priorities, such as shift tasks, customer flow, or new promotions.
Teamwork and Dependability
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Maintain a respectful, cooperative attitude with coworkers and store leadership.
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Offer help to teammates during busy times.
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Follow instructions and respond positively to coaching from supervisors.
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Be someone the team can count on to show up and do their best every day.
Qualifications
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Previous customer service or retail experience is helpful but not required.
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Friendly, dependable, and enthusiastic about helping others.
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Willingness to learn and follow store procedures.
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Able to work evenings, weekends, and holidays as needed.
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Comfortable working on your feet and lifting up-to 25 lbs. occasionally.
Benefits
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Employee discount on all Malley’s Chocolates
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Flexible part-time scheduling
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Fun, supportive team environment
This Part-Time Retail Sales Associate role at Malley’s Chocolates in North Olmsted focuses on delivering exceptional customer experiences and supporting daily store operations. You will be the face of the brand, greeting customers, offering knowledgeable assistance, and creating positive shopping interactions. Key responsibilities include maintaining a neat and stocked store appearance, learning about products and promotions, following cash handling and safety procedures, and contributing to store sales goals through suggestive selling. The role requires enthusiasm, teamwork, and a commitment to efficient task completion.
The ideal candidate is friendly, dependable, and enthusiastic, with a willingness to learn and adapt. While previous customer service or retail experience is helpful, it is not required. You should be comfortable working evenings, weekends, and holidays, and be able to stand for extended periods and occasionally lift up to 25 lbs. Benefits include an employee discount on Malley’s Chocolates, flexible part-time scheduling, and a fun, supportive team environment.
