We are a growing remote cardiac monitoring company specializing in implanted device monitoring, blood pressure monitoring, and patient and clinic support. We are seeking a compassionate, motivated, and highly organized Patient Engagement Specialist to join our remote team. In this role, you will serve as a key point of contact for patients and clinics, helping ensure patients remain connected to their implanted monitoring devices and receive timely support throughout their care journey. We are looking for someone who thrives in a fast-paced environment, communicates with professionalism and empathy, and takes pride in delivering exceptional patient experiences. If you are dependable, solutions-driven, and passionate about making a meaningful impact in healthcare while working remotely, we would love to hear from you.
Job Overview
We are seeking a responsible, outgoing, and self-motivated Patient Engagement Specialist to join our growing team. This role combines administrative support with a strong focus on patient communication and engagement. The ideal candidate is organized, compassionate, detail-oriented, and thrives in a fast-paced remote environment.
This position requires excellent verbal and written communication skills, strong multitasking abilities, and comfort working across multiple software systems. Candidates must have a quiet dedicated workspace, reliable internet connection, and the ability to consistently manage phone calls and patient communication throughout the day.
Responsibilities
Responsibilities include, but are not limited to:
- Serve as a primary point of contact for patients, providing professional and compassionate support
- Answer inbound and make outbound patient calls in a high-volume call queue environment
- Assist patients with remote monitoring device setup, troubleshooting, and connectivity issues
- Communicate effectively with medical clinics regarding patient care coordination and follow-up needs
- Perform accurate medical data entry across multiple software systems and EHR platforms
- Enroll existing patients into additional monitoring programs and treatment services
- Identify and contact patients regarding missed transmissions or connectivity concerns
- Assist with medical billing tasks and insurance-related documentation as needed
- Maintain organized and up-to-date patient records
- Escalate patient concerns appropriately and ensure timely resolution
- Manage multiple priorities while maintaining accuracy and professionalism
- Collaborate with team members to improve workflows and patient experience
- Attend weekly team meetings and contribute ideas to improve efficiency and communication
- Maintain HIPAA compliance and protect patient confidentiality at all times
- Deliver a positive, supportive, and patient-focused experience with every interaction
Qualifications & Skills
- Previous experience as an Administrative Assistant, Medical Administrative Assistant, or similar role preferred
- Proficiency in Microsoft Office, particularly Outlook, Excel, and Word
- Strong organizational and time management skills
- Ability to work independently and remain self-driven
- Excellent written and verbal communication skills
- Strong attention to detail and problem-solving abilities
- Ability to multitask and adapt in a high-paced environment
- Comfortable discussing additional company services with patients
- Medical billing knowledge preferred
- High school diploma or Equivalent
Requirements
- Minimum of 1 year of Medical Administrative Support experience required
- Quiet and professional remote workspace
- Stable and reliable internet connection
- Ability to remain responsive and available throughout the workday
- Completion of pre-screen questions is required to be considered for this position
Pay: From $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Do you have a quiet and HIPAA compliant remote workspace with reliable high-speed internet?
- Do you have experience working remotely?
- In addition to English, do you speak another language?
- Are you willing to undergo a required background check as part of the hiring process?
- Do you have at least 1-2 year of medical administrative support experience?
Work Location: Remote
