Spanish or Haitian Creole preferred
PURPOSE: Provides direct support to families with children experiencing or at risk of homelessness. This role helps families obtain and sustain stable housing and improve overall self-sufficiency through the coordination of services, development of case plans, and guiding families through the Pathways to Home program in Orange, Osceola, and Seminole Counties.
KEY RESPONSIBILITIES:
Case Management:
· Manage a caseload of up to 20 families enrolled in the Pathways to Home program, ensuring consistent application of the case management model to help families secure and sustain permanent housing.
· Conduct home visits and engage with clients in varied environments.
· Develop, implement, and monitor Family Case Plans in partnership with each household; meet with families at least monthly (in-person or virtually) to assess progress, adjust goals, and provide supportive guidance toward housing stability and increased income.
· Coordinate and authorize service referrals and supportive resources (e.g., employment assistance, childcare, behavioral health services) to address barriers to housing, promoting client self-sufficiency and long-term success.
· Review and submit funding authorization requests and require supportive documentation accurately and within designated timeframes to ensure timely delivery of financial assistance and program compliance.
- · Provide individualized support and connect participants to appropriate community resources and service providers to help them secure stable income and maintain long-term housing stability.
- Monitor and evaluate client progress regularly, documenting outcomes and adjusting services as needed to support client success; escalate complex situations to supervisors or partner agencies when appropriate.
- Enter and maintain case data in client management systems (e.g., HMIS) within required timeframes to ensure accurate reporting, program compliance, and performance monitoring.
· Participate in interdisciplinary case reviews, staff meetings, and program trainings to ensure alignment with organizational standards and consistent application of trauma-informed, culturally competent care.
Additional Functions & Expectations:
· Participate in community engagement activities and organizational events, including outreach, educational workshops, or family support initiatives, to strengthen program visibility and client connections.
· Support continuous quality improvement efforts by identifying service gaps, sharing client feedback, and contributing to program evaluations or strategic planning sessions.
· Assist with onboarding, training, or mentoring new staff and interns, offering guidance on case management practices, program protocols, and client engagement strategies as needed.
· Maintain consistent, on-time attendance to fulfill scheduled client meetings, team collaborations, and reporting deadlines, unless protected under applicable leave policies or laws.
- Follow all agency personnel policies and procedures, including confidentiality standards, ethical guidelines, timekeeping protocols, and professional conduct expectations.
- Contribute case summaries, outcomes, or success stories for internal and external reports.
· Identify and implement opportunities in which the lived experience and voice of individuals served can improve program operations.
· Other duties as assigned in support of the mission of the organization.
DESIRED QUALIFICATIONS:
REQUIRED:
· Bachelor’s degree from an accredited college or university with 1–2 years of case management and support experience.
OR
· Associate’s degree from an accredited community or junior college with 4 years of case management and support experience.
PREFFERED:
· Familiarity with HUD housing regulations and resources.
- Understanding of prevention strategies in housing and family services.
- Experience working in a non-profit organization.
DESIRED SKILLS & ATTRIBUTES:
· Strong sensitivity to the needs and challenges of children and families experiencing housing instability.
· Self-motivated and capable of working independently while managing multiple tasks and deadlines.
· Must be proficient in Microsoft Word, Excel, and Outlook, with the ability to quickly learn and navigate web-based case management systems.
· Ability to collaborate effectively with multidisciplinary professionals, community partners, and individuals with diverse lived experiences.
· Excellent interpersonal, written, and verbal communication skills, including the ability to present information clearly and professionally.
· Highly organized with strong attention to detail and the ability to complete assignments with minimal supervision.
· Demonstrate awareness and respect for individual differences, ensuring services are responsive to the varied backgrounds and needs of clients.
· Ability to travel within the tri-county area, up to 50% of the time in the employee’s vehicle. Occasionally, the Case Manager may need to transport clients to scheduled appointments or activities.
· Flexibility to work outside of standard business hours (9:00 AM – 5:00 PM) to respond to urgent family needs or meet time-sensitive program requirements as necessary.
Pay: $40,000.00 - $49,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: Hybrid remote in Maitland, FL 32751
