Overview
Join our dynamic hospitality team as a Night Auditor and become the vital link between our guests and exceptional service during the overnight hours. In this energetic role, you will oversee the night shift operations, ensuring smooth front desk functions, accurate financial reconciliation, and guest satisfaction. Your enthusiasm and attention to detail will help create a welcoming environment that encourages guest loyalty and operational excellence. This paid position offers an exciting opportunity to develop your skills in hotel management while working in a lively, fast-paced setting.
Responsibilities
- Manage late-night front desk operations, including check-ins, check-outs, and guest inquiries with professionalism and warmth
- Conduct nightly audits of all financial transactions using property management systems (PMS) such as OPERA or similar platforms to ensure accuracy
- Handle guest requests, complaints, and emergencies promptly, following hotel emergency procedures to ensure safety and satisfaction
- Maintain multi-line phone systems, answer incoming calls with excellent phone etiquette, and direct inquiries efficiently
- Prepare detailed shift reports, incident logs, and audit documentation to support daily operations and future reference
- Collaborate with housekeeping, maintenance, and security teams to address guest needs and maintain property standards
- Uphold hospitality management principles by delivering outstanding customer service and fostering guest relations throughout the night shift
Experience
- Previous experience in hotel or resort environments is highly preferred, especially in front desk or night audit roles
- Familiarity with hospitality reservation systems such as OPERA or comparable property management systems (PMS) preferred, but not essential, will be trained on the job.
- Customer service skills with a focus on problem-solving and client communication in a hospitality setting
- Multilingual or bilingual abilities are advantageous for engaging with diverse guests effectively
- Knowledge of hotel emergency procedures, guest services protocols, and hotel management practices is desirable, but also will be trained on the job.
- Ability to handle multi-line phone systems and demonstrate excellent phone etiquette in a fast-paced environment
Embark on a rewarding career journey where your dedication transforms guest experiences overnight!
Pay: $16.00 - $17.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
