Job Title -Customer Service Representative – Banking Domain
Skills - Regulation E, Regulation Z, Card Network Rules & Dispute Resolution Processes.
Experience - 1 - 2 Years
Location - Augusta, Georgia
We at Coforge are hiring a Customer Service role with below skillset: -
- High school diploma or equivalent required.
- Minimum 1–2 years of experience in credit and debit card disputes, chargeback processing, fraud operations, banking operations, or financial services customer support.
- Experience using dispute management systems and case management tools.
- Strong analytical and investigative skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple cases and meet deadlines.
- Proficiency in Microsoft Office applications.
- Typing speed of a minimum of 45 words per minute with accuracy.
- Strong reading comprehension skills.
- Associate’s or bachelor’s degree in business, Finance, Banking, or a related field.
- Knowledge of Regulation E, Regulation Z, card network rules, and dispute resolution processes.
- Previous work experience in banking, fintech, payment processing, or card services operations.
Key Competencies -
- Attention to Detail
- Critical Thinking
- Fraud Detection Awareness
- Customer Service Excellence
- Time Management
- Decision Making
- Regulatory Compliance
- Data Security Awareness
- Problem Solving
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Life insurance
- Paid time off
Work Location: In person
