The Audience Services department plays an integral role in promoting a safe, friendly, and welcoming atmosphere for all guests. By delivering unsurpassed customer service we build loyalty and trust within our community. Ticket Takers greet patrons as they arrive at an event, scan tickets using a ticket scanner, and direct them to their seating location. They assist with program stuffing and help Head Ushers with lobby preparation. Some assignments require the ability to transport a patron in a wheelchair to their seating area. The assigned shifts and performance venues will vary depending on performance schedules and include evenings, weekends, and holidays. Work hours and shift assignments are not guaranteed.
DUTIES AND RESPONSIBILITIES
- Assist staff in gaining entry to the venue
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Assist Head Ushers and Usher Captains in setting up for the scheduled event, which may include inspecting the lobby, inserting stuffers into programs and delivering them to assigned areas, guarding entrance doors, and directing patrons.
- Restock and organize lobby items.
- Greet patrons as they arrive, scan tickets using a ticket scanner, and direct them to their assigned seating location or correct performance venue.
- Be familiar with the layout of each venue so you can assist patrons in wayfinding.
- Answer questions, resolve any patron concerns that may exist and/or direct them to a Head Usher or Performance Manager.
- Know the proper procedure for operating wheelchairs and be able to push patrons who use a wheelchair to their seating location. Assist them during intermission and at the end of the performance.
- Remain at the assigned position until the last patron arrives, even if it is after the performance has begun.
- Assist patrons leaving the building at the end of the performance or event.
- Other duties as assigned or changed at the discretion of management.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Friendly demeanor with the ability to work collaboratively with others.
- Ability to successfully resolve problems.
EDUCATION and/or EXPERIENCE
- High School diploma or GED.
- 1-2 years’ experience working in a person-to-person public service environment.
- Working as a volunteer usher at a theater a plus.
ATTENDANCE REQUIREMENTS
- Dependable and flexible; able to meet the minimum requirements of the work schedule.
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May need to work later than scheduled if a performance runs long.
LANGUAGE and MATHEMATICAL SKILLS
- Possess excellent communication, listening, and English-speaking skills.
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Basic math skills.
PHYSICAL DEMANDS
- Walk and/or stand for periods of up to two or more hours.
- Walk up and down stairs and slanted walkways.
- Possess keen eyesight (close and distance) either naturally or with corrected vision and can adjust eye focus in differing lighting situations.
- Possess speaking ability and sufficient hearing to be able to communicate effectively.
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Reach with hands and arms, stoop, kneel, or crouch.
- Push a wheelchair with up to 350 lbs. of weight on it.
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Lift and/or move up to 20 pounds.
IMPORTANT APPLICATION GUIDELINES
No phone calls or unsolicited emails will be accepted. Only applications submitted through the online portal will be reviewed.
EEO-1 Statement: Segerstrom is an equal opportunity employer to all, regardless of age, ancestry, association with a member of a protected class, bereavement leave, color, disability (physical, intellectual/developmental, or mental health/psychiatric.), exercising the right to family care and medical leave related to serious health condition of employee or family member, child bonding, or military exigencies, engaging in protected activity, gender identity or expression, genetic information or characteristic, marital status, medical condition (cancer or genetic characteristic), military and veteran status, national origin (includes language restrictions), pregnancy, childbirth, breastfeeding, or related medical conditions, Pregnancy Disability Leave (PDL), race (includes hairstyle and hair texture, religious creed (includes dress and grooming practices), reproductive health decision making, sex/gender, and sexual orientation
