Responsibilities:
Essential Job Functions
Operational Leadership
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Direct all centralized scheduling operations.
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Direct inpatient, outpatient, emergency department, and ancillary registration functions.
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Develop standardized workflows across all facilities.
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Ensure timely patient access services that support clinical operations.
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Lead departmental strategic planning and operational improvement initiatives.
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Manage departmental budgets and productivity targets.
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Monitor staffing models and adjust resources based upon patient volumes.
Patient Access & Scheduling
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Ensure accurate scheduling of hospital, outpatient, imaging, laboratory, rehabilitation, surgery, and specialty services.
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Standardize scheduling protocols throughout the health system.
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Reduce scheduling errors and appointment delays.
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Improve patient access through process redesign and technology.
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Oversee referral management processes where applicable.
Registration Operations
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Ensure accurate patient identification.
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Maintain demographic accuracy.
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Improve insurance verification processes.
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Oversee financial counseling and point-of-service collections.
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Monitor consent completion.
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Ensure compliance with regulatory registration requirements.
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Improve first-pass registration accuracy.
Financial Stewardship
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Improve clean claim performance through registration accuracy.
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Reduce registration-related denials.
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Monitor authorization completion.
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Improve upfront collections.
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Support Revenue Cycle initiatives.
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Participate in annual budget development.
Quality & Performance Improvement
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Establish departmental KPIs.
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Utilize Lean, Six Sigma, or similar improvement methodologies.
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Monitor operational dashboards.
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Implement corrective action plans.
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Drive continuous improvement initiatives.
Leadership
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Recruit, hire, develop, and retain leaders and staff.
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Conduct performance evaluations.
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Develop succession plans.
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Foster employee engagement.
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Promote teamwork across departments.
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Lead departmental meetings.
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Mentor supervisors and managers.
Regulatory Compliance
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Ensure compliance with:
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CMS Conditions of Participation
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HIPAA
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EMTALA registration requirements
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Medicare and Medicaid regulations
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Commercial payer requirements
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Hospital policies
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Joint Commission standards
Collaboration
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Works closely with:
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Revenue Cycle
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Case Management
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Emergency Department
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Surgery
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Imaging
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Laboratory
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Rehabilitation Services
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Information Technology
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Physician Practices
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Compliance
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Finance
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Nursing Leadership
Decision Making Authority
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Authorized to:
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Develop departmental policies.
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Recommend staffing changes.
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Approve scheduling workflows.
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Manage departmental budgets.
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Approve operational process improvements.
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Recommend technology enhancements.
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Escalate operational issues to executive leadership.
Qualifications:
Qualifications
Education
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Bachelor’s degree in Healthcare Administration, Business Administration, Health Information Management, Nursing, or related healthcare field. Master’s degree preferred.
Experience
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Required:
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7–10 years progressive healthcare leadership experience.
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Minimum 5 years leadership within Patient Access, Registration, Scheduling, Revenue Cycle, or related operations.
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Experience leading multi-site healthcare operations.
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Preferred:
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Health system experience.
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Meditech, Epic, Cerner, or similar EMR experience.
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Experience leading centralized scheduling operations.
Knowledge & Skills
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Patient Access operations
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Hospital registration
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Centralized scheduling
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Insurance verification
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Prior authorizations
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Revenue Cycle fundamentals
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Patient experience improvement
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Budget management
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Workforce planning
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Process improvement methodologies
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Data analytics
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Change management
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Regulatory compliance
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Conflict resolution
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Strategic planning
