Description:
Essential Duties and Responsibilities
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Performs all duties of a Guest Services Representative
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Coordinates schedules and routes for Shuttle Drivers
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Communicates with and updates Shuttle Drivers of changes as needed
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Demonstrates telephone courtesy and professionalism
- Attentively listens to guests and anticipates any additional needs or concerns
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Assists team members and other departments as needed to contribute to operational efficiency
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Demonstrates a working knowledge of all services and facilities of the hotel and local area
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Complies with the hotel's standard operating procedures and policies
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Assists in monitoring and upholding procedures for safety of guests and hotel team members
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Performs additional responsibilities as assigned by leadership
Requirements:
Qualifications
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Strong interpersonal and communication skills
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Strong organizational skills and attention to detail
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Ability to handle stressful situations with poise and professionalism
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Conduct work-related functions in a professional manner
